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- Tasks: Lead AI integration in customer success, optimising support processes and enhancing customer journeys.
- Company: Avatar International SA is a global leader in AI-driven customer experience solutions.
- Benefits: Enjoy remote work flexibility, competitive salary, and the chance to collaborate with industry experts.
- Why this job: Revolutionise customer success with AI while driving commercial improvements in a dynamic environment.
- Qualifications: 5+ years in AI or data science, with a focus on customer success; relevant degree required.
- Other info: This role offers a high-impact position within a forward-thinking company.
The predicted salary is between 69000 - 115000 ÂŁ per year.
Join to apply for the ERP AI Integration Lead (Customer Success) role at Avatar International SA 1 week ago Be among the first 25 applicants Join to apply for the ERP AI Integration Lead (Customer Success) role at Avatar International SA Get AI-powered advice on this job and more exclusive features. Join Us as an AI Customer Success Lead! Transform the Future of AI-Driven Customer Experience. Remote Work – Work fully remotely from anywhere in Europe. A competative salary of ÂŁ115K+ negotiable 5+ years of experience in AI, machine learning, or data science roles Are you passionate about harnessing AI to enhance customer journeys and optimise operational efficiencies? This is your opportunity to lead AI integration in customer success operations, proactively resolving inquiries, streamlining support processes, and driving commercial improvements across the company. As the AI Customer Success Lead, you’ll define strategic AI implementations, ensuring customers receive seamless, intelligent support while boosting internal productivity Remote Work – Work fully remotely from anywhere in Europe. Your Role: AI-Powered Customer Success In this pivotal position, you’ll leverage cutting-edge AI technologies to revolutionise customer success, creating intelligent workflows, automation solutions, and data-driven insights that elevate service quality and efficiency. Key Responsibilities Lead AI-driven innovation within customer success operations, optimising internal efficiency. Develop AI-powered solutions to proactively resolve customer inquiries. Define strategies for AI integration, ensuring seamless automation and enhanced support processes. Collaborate cross-functionally to translate AI insights into measurable business impact. Mentor and lead a team focused on AI-driven customer success initiatives. Drive commercial improvement through AI-enhanced customer engagement strategies. What We’re Looking For Education Bachelor’s or Master’s degree in Computer Science, Data Science, Business Administration, or a related field. A PhD is a plus! Experience 5+ years in AI, machine learning, or data science, with a focus on customer success or support. Proven success in driving operational improvements and cost reductions in software organizations. Experience leading AI transformation initiatives within customer success teams. Familiarity with customer support automation tools, ERP systems, and commercial improvement strategies. Skills & Knowledge Expertise in Python, R, Java, or similar programming languages. Deep understanding of machine learning, deep learning, and AI applications in customer support. Strong knowledge of cloud computing platforms and AI frameworks. Proficiency in data engineering, MLOps, and AI-powered automation tools. Why You? Because You Bring… A growth mindset, adaptability, and strategic thinking. Sharp problem-solving, analytical, and critical thinking skills. Commercial acumen, ensuring AI solutions drive measurable impact. A collaborative spirit, ready to lead transformative change in customer success. Why Our client? Because They Offer… AI-driven customer success transformation within a global company. A high-impact role optimising service experiences across multiple industries. Flexible work arrangements to suit your lifestyle. The chance to collaborate with world-class experts and forward-thinking professionals. Are you ready to revolutionize customer success with AI? Apply today and lead the next wave of intelligent support solutions! Lead and mentor the team focused on AI-driven customer success initiatives. Foster strong communication and collaboration within cross functional teams. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Professional Services Referrals increase your chances of interviewing at Avatar International SA by 2x Sign in to set job alerts for “Planning Specialist” roles. Bristol, England, United Kingdom 4 days ago London, England, United Kingdom 46 minutes ago Lancashire, England, United Kingdom 3 weeks ago Staines-Upon-Thames, England, United Kingdom 1 day ago Reading, England, United Kingdom 3 weeks ago Manager – Commercial Advisory and Assurance – Planning, Scheduling and Project Controls Business Analyst – Transformation – Midlands/Remote London, England, United Kingdom 1 month ago Stoke-On-Trent, England, United Kingdom 1 day ago Coventry, England, United Kingdom 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
ERP AI Integration Lead (Customer Success) employer: Avatar International SA
Contact Detail:
Avatar International SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP AI Integration Lead (Customer Success)
✨Tip Number 1
Familiarise yourself with the latest AI technologies and trends in customer success. Being well-versed in current tools and methodologies will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the AI and customer success fields. Engaging with industry experts can provide valuable insights and potentially lead to referrals, increasing your chances of landing an interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented AI solutions in previous roles. Highlighting measurable outcomes from your past experiences will showcase your ability to drive commercial improvements.
✨Tip Number 4
Demonstrate your leadership skills by sharing instances where you've mentored or led teams in AI-driven projects. This will illustrate your capability to guide others and foster collaboration within cross-functional teams.
We think you need these skills to ace ERP AI Integration Lead (Customer Success)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in AI, machine learning, and customer success. Use specific examples that demonstrate your ability to lead AI integration and drive operational improvements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for AI and customer success. Discuss how your skills align with the role's responsibilities and how you can contribute to Avatar International SA's goals.
Showcase Relevant Projects: Include details of any relevant projects or initiatives you've led that involved AI technologies. Highlight measurable outcomes and how these projects improved customer experiences or operational efficiencies.
Highlight Soft Skills: Don't forget to mention your soft skills such as problem-solving, strategic thinking, and collaboration. These are crucial for a leadership role in customer success and will set you apart from other candidates.
How to prepare for a job interview at Avatar International SA
✨Showcase Your AI Expertise
Make sure to highlight your experience in AI, machine learning, and data science. Be prepared to discuss specific projects where you've successfully implemented AI solutions, especially in customer success roles.
✨Demonstrate Problem-Solving Skills
Prepare examples that showcase your analytical and critical thinking abilities. Discuss how you've tackled challenges in previous roles, particularly those related to optimising customer support processes or driving operational improvements.
✨Emphasise Collaboration Experience
Since the role involves cross-functional collaboration, be ready to share instances where you've worked effectively with other teams. Highlight your ability to communicate complex AI concepts to non-technical stakeholders.
✨Prepare for Strategic Thinking Questions
Expect questions that assess your strategic mindset. Think about how you would define AI integration strategies and what metrics you would use to measure success in enhancing customer experiences.
