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- Tasks: Analyse customer journeys and translate data into actionable insights.
- Company: Global tech company based in London with a focus on innovation.
- Benefits: Unlimited PTO, annual bonus scheme, and hybrid work model.
- Why this job: Join a dynamic team to enhance customer experiences and drive impactful change.
- Qualifications: Strong experience in behavioural analysis tools and critical thinking skills.
- Other info: Exciting opportunity for career growth in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
A global tech company in London is seeking a Customer Behaviour Analyst to improve understanding of customer behavior across digital products. This role entails analyzing customer journeys, identifying friction points, and translating behavioral data into actionable insights.
Strong experience in behavioral analysis tools and critical thinking skills are required. The position offers a hybrid work model and includes competitive benefits like unlimited PTO and an annual bonus scheme.
Customer Behaviour & CX Journey Analyst (Hybrid - London) employer: Avast Group
Contact Detail:
Avast Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Behaviour & CX Journey Analyst (Hybrid - London)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your experience with customer behaviour analysis and insights. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer journeys and behavioural analysis. We recommend using the STAR method to structure your answers and showcase your critical thinking skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Behaviour & CX Journey Analyst (Hybrid - London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with behavioural analysis tools and any relevant projects. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about understanding customer behaviour and how you can contribute to improving customer journeys at StudySmarter.
Showcase Your Analytical Skills: In your application, give examples of how you've used data to identify friction points in customer journeys. We love critical thinkers, so share any insights you've gained from your analyses that led to actionable outcomes.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Avast Group
✨Know Your Tools
Make sure you’re familiar with the behavioural analysis tools mentioned in the job description. Brush up on your skills with these tools and be ready to discuss how you've used them in past roles. This will show that you’re not just a good fit for the role, but also proactive about your expertise.
✨Understand Customer Journeys
Dive deep into the concept of customer journeys before your interview. Be prepared to talk about how you’ve identified friction points in previous experiences and what actionable insights you derived from them. This will demonstrate your analytical skills and your ability to translate data into real-world solutions.
✨Critical Thinking Showcase
During the interview, don’t shy away from showcasing your critical thinking skills. Prepare examples where you’ve had to analyse complex data sets and make decisions based on your findings. This will highlight your problem-solving abilities and your fit for the role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to customer behaviour analysis and their expectations for this role. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values, especially in a hybrid work environment.
