At a Glance
- Tasks: Provide advanced tech support for desktops, laptops, and IT infrastructure.
- Company: Join AVASO Technology, a dynamic and innovative global team.
- Benefits: Enjoy competitive salary, benefits, and opportunities for career growth.
- Other info: Collaborative environment with continuous learning and development opportunities.
- Why this job: Work with cutting-edge tech and make a real impact in IT solutions.
- Qualifications: Strong knowledge of Windows OS, Microsoft 365, and troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
The EUC L2 Support Engineer is responsible for providing advanced technical support for end-user devices, applications, and workplace IT infrastructure. The role includes troubleshooting escalated incidents, managing desktop/laptop environments, supporting Microsoft 365, Active Directory, networking basics, and ensuring SLA compliance.
Key Responsibilities
- Provide L2 technical support for desktops, laptops, printers, mobile devices, and peripherals.
- Troubleshoot issues related to Windows 10/11, Microsoft Office 365, Outlook, Teams, OneDrive, SharePoint, VPN, LAN/Wi-Fi connectivity, Active Directory & Group Policies.
- Handle incidents escalated from L1 support teams.
- Perform hardware installation, replacement, imaging, and troubleshooting.
- Manage user onboarding/offboarding activities.
- Configure and support devices using SCCM, Intune, or endpoint management tools.
- Support software installation, patching, and upgrades.
- Maintain IT asset inventory and lifecycle management.
- Manage tickets through tools like ServiceNow/Jira and ensure SLA adherence.
- Coordinate with L3 teams, vendors, and infrastructure teams for complex issues.
- Provide VIP/Executive support when required.
- Create and maintain technical documentation, SOPs, and knowledge base articles.
- Support conference rooms, AV equipment, and printers.
- Perform basic troubleshooting of network devices and connectivity issues.
Required Skills
- Strong knowledge of Windows OS, Microsoft 365, Active Directory, SCCM / Intune, VPN & networking basics (DNS, DHCP, LAN/WAN).
- Experience with ticketing tools such as ServiceNow.
- Good troubleshooting and problem-solving skills.
- Strong communication and customer-handling skills.
- Knowledge of ITIL processes is preferred.
Why AVASO Technology?
- Join a dynamic and innovative team with a global presence.
- Opportunities for career growth and continuous learning.
- Competitive salary and benefits package.
- Work with cutting-edge technologies to shape the future of IT solutions.
Desktop Support Technician in Slough employer: AVASO Technology Solutions
AVASO Technology is an excellent employer for Desktop Support Technicians, offering a vibrant work culture in the heart of London. With a commitment to employee growth through continuous learning and career advancement opportunities, AVASO provides a competitive salary and benefits package while working with cutting-edge technologies that shape the future of IT solutions.
Contact Details:
AVASO Technology Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Technician in Slough
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common questions for Desktop Support Technicians and practice your answers. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of past work, bring them along to interviews. Demonstrating your troubleshooting prowess with real-life scenarios can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and gives you a direct line to us. Plus, we love seeing applications come through our platform, so make sure you take that step!
We think you need these skills to ace Desktop Support Technician in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows OS, Microsoft 365, and troubleshooting skills. We want to see how your background aligns with the Desktop Support Technician role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your skills can benefit us at AVASO Technology. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky tech issues in the past. We’re looking for those who can think on their feet and provide top-notch support, so share your best troubleshooting tales!
Apply Through Our Website:Ready to jump in? Make sure to apply through our website for a smoother process. It’s the easiest way for us to get your application and start the conversation about your future with AVASO Technology!
How to prepare for a job interview at AVASO Technology Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and Active Directory. Be ready to discuss troubleshooting techniques for common issues, as well as any experience you have with tools like SCCM or Intune.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical challenges in the past. Think about incidents you've resolved, especially those that required escalation, and be ready to explain your thought process.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining technical concepts in simple terms, as you may need to support users who aren't tech-savvy. Remember, it's all about making their experience smoother!
✨Familiarise Yourself with Ticketing Tools
Since you'll be managing tickets through tools like ServiceNow or Jira, it’s a good idea to get comfortable with these platforms. If you have experience, be prepared to discuss how you’ve used them to ensure SLA compliance and manage incidents effectively.
