At a Glance
- Tasks: Provide advanced tech support for desktops, laptops, and IT infrastructure.
- Company: Join AVASO Technology, a dynamic and innovative global team.
- Benefits: Enjoy competitive salary, benefits, and opportunities for career growth.
- Other info: Collaborative environment with continuous learning and development opportunities.
- Why this job: Work with cutting-edge tech and make a real impact in IT solutions.
- Qualifications: Strong knowledge of Windows OS, Microsoft 365, and troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
The EUC L2 Support Engineer is responsible for providing advanced technical support for end-user devices, applications, and workplace IT infrastructure. The role includes troubleshooting escalated incidents, managing desktop/laptop environments, supporting Microsoft 365, Active Directory, networking basics, and ensuring SLA compliance.
Key Responsibilities
- Provide L2 technical support for desktops, laptops, printers, mobile devices, and peripherals.
- Troubleshoot issues related to Windows 10/11, Microsoft Office 365, Outlook, Teams, OneDrive, SharePoint, VPN, LAN/Wi-Fi connectivity, Active Directory & Group Policies.
- Handle incidents escalated from L1 support teams.
- Perform hardware installation, replacement, imaging, and troubleshooting.
- Manage user onboarding/offboarding activities.
- Configure and support devices using SCCM, Intune, or endpoint management tools.
- Support software installation, patching, and upgrades.
- Maintain IT asset inventory and lifecycle management.
- Manage tickets through tools like ServiceNow/Jira and ensure SLA adherence.
- Coordinate with L3 teams, vendors, and infrastructure teams for complex issues.
- Provide VIP/Executive support when required.
- Create and maintain technical documentation, SOPs, and knowledge base articles.
- Support conference rooms, AV equipment, and printers.
- Perform basic troubleshooting of network devices and connectivity issues.
Required Skills
- Strong knowledge of Windows OS, Microsoft 365, Active Directory, SCCM / Intune, VPN & networking basics (DNS, DHCP, LAN/WAN).
- Experience with ticketing tools such as ServiceNow.
- Good troubleshooting and problem-solving skills.
- Strong communication and customer-handling skills.
- Knowledge of ITIL processes is preferred.
Why AVASO Technology?
- Join a dynamic and innovative team with a global presence.
- Opportunities for career growth and continuous learning.
- Competitive salary and benefits package.
- Work with cutting-edge technologies to shape the future of IT solutions.
Desktop Support Technician in London employer: AVASO Technology Solutions
AVASO Technology is an excellent employer for Desktop Support Technicians, offering a vibrant work culture that fosters innovation and collaboration in the heart of London. With a commitment to employee growth through continuous learning opportunities and a competitive benefits package, AVASO empowers its team to work with cutting-edge technologies while ensuring a supportive environment free from discrimination. Join us to advance your career in a dynamic global team dedicated to shaping the future of IT solutions.
Contact Details:
AVASO Technology Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Technician in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common questions for Desktop Support Technicians and practice your answers. We recommend setting up mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of past work, bring them along to interviews. Demonstrating your troubleshooting prowess with real-life scenarios can really impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and gives you a direct line to us. Plus, we love seeing applications come through our platform, so make sure you take advantage of it!
We think you need these skills to ace Desktop Support Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Support Technician role. Highlight your experience with Windows OS, Microsoft 365, and any relevant troubleshooting skills. We want to see how your background fits with what we need!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills:When filling out your application, don’t forget to showcase your technical skills. Mention your experience with ticketing tools like ServiceNow and any knowledge of ITIL processes. We’re looking for someone who can hit the ground running!
Apply Through Our Website:Ready to take the plunge? Make sure you apply through our website for the best chance of getting noticed. It’s super easy – just click 'Easy Apply' and let us see what you've got!
How to prepare for a job interview at AVASO Technology Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and Active Directory. Be ready to discuss troubleshooting techniques for common issues, as well as any experience you have with tools like SCCM or Intune.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical challenges in the past. Think about incidents you've resolved, especially those that required escalation, and be ready to explain your thought process.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining technical concepts in simple terms, as you may need to support users who aren't tech-savvy. Remember, it's all about making their experience smoother!
✨Familiarise Yourself with Ticketing Tools
Since you'll be managing tickets through tools like ServiceNow or Jira, it’s a good idea to get familiar with these platforms. If you have experience using them, be prepared to discuss how you’ve used them to ensure SLA compliance.
