At a Glance
- Tasks: Provide L2 technical support for desktops, laptops, and peripherals while managing incidents.
- Company: Join AVASO Technology Solutions, a leader in IT solutions.
- Benefits: Enjoy a competitive salary and great career growth opportunities.
- Other info: Ideal for tech-savvy individuals looking to make an impact.
- Why this job: Be part of a dynamic team and enhance your tech skills.
- Qualifications: Strong knowledge of Windows OS and Microsoft 365 is essential.
The predicted salary is between 30000 - 40000 £ per year.
AVASO Technology Solutions is looking for a Desktop Support Technician in London, UK. This full-time role focuses on providing L2 technical support for desktops, laptops, and peripheral devices, managing incidents and ensuring SLA compliance.
Ideal candidates will have strong knowledge of Windows OS and Microsoft 365, with experience in troubleshooting and handling user onboarding and offboarding. Join a dynamic team at the forefront of IT solutions.
Competitive salary and opportunities for career growth are offered.
L2 Desktop Support Engineer — Windows & MS 365 (London) employer: AVASO Technology Solutions
AVASO Technology Solutions is an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation in the heart of London. Employees benefit from competitive salaries, comprehensive training programmes, and clear pathways for career advancement, making it an ideal place for those looking to grow their skills in IT support while being part of a forward-thinking team.
Contact Details:
AVASO Technology Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land L2 Desktop Support Engineer — Windows & MS 365 (London)
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who work with Windows and MS 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for technical interviews by brushing up on your troubleshooting skills. We recommend simulating common desktop support scenarios you might face, so you're ready to impress when it counts.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that L2 Desktop Support Engineer role. We love seeing candidates who take the initiative and show they’re serious about joining our dynamic team!
We think you need these skills to ace L2 Desktop Support Engineer — Windows & MS 365 (London)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows OS and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about desktop support and how you can contribute to our dynamic team. Keep it friendly and professional!
Showcase Relevant Experience:When detailing your past roles, focus on your experience with user onboarding and offboarding. We love seeing real examples of how you've managed incidents and ensured SLA compliance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at AVASO Technology Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Customer Service Skills
As a Desktop Support Technician, you'll be dealing with users regularly. Prepare examples of how you've successfully handled user onboarding and offboarding, and how you’ve resolved issues while keeping users informed and satisfied.
✨Understand Incident Management
Familiarise yourself with incident management processes and SLA compliance. Be prepared to discuss how you prioritise tasks and manage incidents effectively to meet service level agreements, as this is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for support, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
