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- Tasks: Provide on-site and remote desktop support, troubleshoot issues, and maintain systems.
- Company: AVASO Technology is a global leader in IT solutions and managed services.
- Benefits: Enjoy competitive salary, career growth, and work with cutting-edge technologies.
- Why this job: Join a dynamic team and make a real impact in the IT world.
- Qualifications: 4+ years in Desktop Support, strong technical skills, and relevant certifications required.
- Other info: This is a full-time onsite role located in Glasgow City.
The predicted salary is between 28800 - 43200 £ per year.
Job Opportunity: Desktop Support Engineer at AVASO Technology
Location: Glasgow City, Scotland, United Kingdom (Onsite)
Employment Type: Full-Time Contract Employee
Experience: 4+ years
Company Overview:
AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide.
Position Overview:
We are seeking an experienced Desktop Support Engineer to join our team in Brockworth, England, United Kingdom. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.
Key Responsibilities:
- Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Install, configure, and maintain desktop systems, laptops, and peripherals.
- Ensure the deployment of operating systems, updates, and software packages.
- Work with the IT team to resolve and escalate issues as needed.
- Perform routine system audits and ensure systems are up-to-date and secure.
- Provide end-user training and technical documentation where necessary.
- Collaborate with team members and manage support tickets for various internal stakeholders.
Required Skills & Qualifications:
- 4+ years of experience in Desktop Support or similar roles.
- Strong experience with Windows OS, Mac OS, and Linux environments.
- Experience with Active Directory for user management, group policies, and security.
- Proficient with remote desktop tools and troubleshooting techniques.
- Experience with networking protocols (TCP/IP, DNS, DHCP).
- Strong knowledge of MS Office Suite and other productivity software.
- Expertise in hardware diagnostics, repair, and replacements.
- Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
- Familiar with ITIL processes for incident, problem, and change management.
- Strong communication skills, with the ability to explain technical issues to non-technical users.
- Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
- Fluency in English.
Must-Have Skills:
- Certification: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
- Experience with cloud-based applications (e.g., Microsoft 365, Google Workspace).
- Knowledge of IT security best practices and protocols.
Why AVASO Technology?
- Join a dynamic and innovative team with a global presence.
- Opportunities for career growth and continuous learning.
- Competitive salary and benefits package.
- Work with cutting-edge technologies to shape the future of IT solutions.
How to Apply:
Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to Rohit.Chauhan@avasotech.com. (Please don’t forget to mention the Location you’re applying for if you’re sending an email.)
AVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.
Contact Detail:
AVASO Technology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, Mac OS, and Linux environments. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Brush up on your troubleshooting techniques and be prepared to share examples of how you've resolved technical issues in the past. This will show your problem-solving skills and your ability to work under pressure, which are crucial for a Desktop Support Engineer.
✨Tip Number 3
Highlight any experience you have with ITIL processes, as this is a key requirement for the role. Be ready to explain how you've applied these processes in previous positions to manage incidents and changes effectively.
✨Tip Number 4
Prepare to discuss your communication skills, especially how you explain technical issues to non-technical users. Providing clear examples of your customer-focused approach will help you stand out as a candidate who can bridge the gap between technology and users.
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in desktop support, particularly your 4+ years of experience. Emphasise your technical skills with Windows OS, Mac OS, and Linux environments, as well as any certifications like CompTIA A+ or MCDST.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your customer-focused approach. Mention specific examples of how you've resolved technical issues efficiently and your experience with tools like Active Directory and remote desktop applications.
Highlight Relevant Skills: In your application, clearly list your skills related to troubleshooting hardware and software issues, networking protocols, and system imaging. This will help demonstrate that you meet the job requirements outlined by AVASO Technology.
Follow Application Instructions: When applying, ensure you follow the instructions carefully. If you're sending your application via email, remember to mention the location you're applying for. This shows attention to detail and helps your application stand out.
How to prepare for a job interview at AVASO Technology Solutions
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows OS, Mac OS, and Linux during the interview. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Demonstrate Customer-Focused Approach
AVASO Technology values a customer-centric mindset. Share examples of how you've provided excellent support to end users, ensuring their issues were resolved quickly and efficiently.
✨Familiarise Yourself with ITIL Processes
Since knowledge of ITIL processes is essential for this role, brush up on incident, problem, and change management principles. Be ready to explain how you've applied these in your previous roles.
✨Prepare for Technical Questions
Expect technical questions related to hardware diagnostics, networking protocols, and remote desktop tools. Practise explaining complex technical concepts in simple terms, as you'll need to communicate effectively with non-technical users.
