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- Tasks: Provide on-site and remote desktop support, troubleshoot issues, and maintain systems.
- Company: AVASO Technology is a global leader in IT solutions, dedicated to cutting-edge technology services.
- Benefits: Enjoy competitive salary, career growth opportunities, and work with innovative technologies.
- Why this job: Join a dynamic team and make an impact in the IT world while enhancing your skills.
- Qualifications: 4+ years in Desktop Support, strong technical skills, and relevant certifications required.
- Other info: Work in a supportive environment that values diversity and equal opportunity.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Job Opportunity: Desktop Support Engineer at AVASO Technology
Location: Glasgow City, Scotland, United Kingdom (Onsite)
Employment Type: Full-Time Contract Employee
Experience: 4+ years
Company Overview: AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.
Position Overview: We are seeking an experienced Desktop Support Engineer to join our team in Brockworth, England, United Kingdom. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.
Key Responsibilities:
- Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Install, configure, and maintain desktop systems, laptops, and peripherals.
- Ensure the deployment of operating systems, updates, and software packages.
- Work with the IT team to resolve and escalate issues as needed.
- Perform routine system audits and ensure systems are up-to-date and secure.
- Provide end-user training and technical documentation where necessary.
- Collaborate with team members and manage support tickets for various internal stakeholders.
Required Skills & Qualifications:
- 4+ years of experience in Desktop Support or similar roles.
- Strong experience with Windows OS, Mac OS, and Linux environments.
- Experience with Active Directory for user management, group policies, and security.
- Proficient with remote desktop tools and troubleshooting techniques.
- Experience with networking protocols (TCP/IP, DNS, DHCP).
- Strong knowledge of MS Office Suite and other productivity software.
- Expertise in hardware diagnostics, repair, and replacements.
- Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
- Familiar with ITIL processes for incident, problem, and change management.
- Strong communication skills, with the ability to explain technical issues to non-technical users.
- Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
- Fluency in English.
Must-Have Skills:
- Certification: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
- Experience with cloud-based applications (e.g., Microsoft 365, Google Workspace).
- Knowledge of IT security best practices and protocols.
Why AVASO Technology?
- Join a dynamic and innovative team with a global presence.
- Opportunities for career growth and continuous learning.
- Competitive salary and benefits package.
- Work with cutting-edge technologies to shape the future of IT solutions.
How to Apply:
Ready to take your career to the next level? Apply now by clicking the 'Easy Apply' button or send your resume to Rohit.Chauhan@avasotech.com. (Please don’t forget to mention the Location you’re applying for if you’re sending an email.)
AVASO Technology Solutions (referred to as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.
Information Technology Support Specialist employer: AVASO Technology Solutions
Contact Detail:
AVASO Technology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, Mac OS, and Linux environments. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Brush up on your troubleshooting techniques and be prepared to share examples of how you've resolved technical issues in the past. This will showcase your problem-solving skills and customer-focused approach, which are crucial for the Desktop Support Engineer position.
✨Tip Number 3
Network with current or former employees of AVASO Technology on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss your knowledge of ITIL processes and how you've applied them in previous roles. This will highlight your understanding of incident, problem, and change management, which is essential for the position at AVASO.
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in desktop support, particularly your 4+ years of experience. Emphasise your technical skills with Windows OS, Mac OS, and Linux environments, as well as your proficiency with remote desktop tools.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your customer-focused approach. Mention specific examples of how you've resolved technical issues efficiently and your experience with ITIL processes.
Highlight Certifications: Clearly list your certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST) in your application. These qualifications are essential for the role and should be easily visible.
Showcase Communication Skills: Since strong communication skills are crucial for this position, include examples in your application where you've successfully explained technical issues to non-technical users. This will demonstrate your ability to work effectively with end-users.
How to prepare for a job interview at AVASO Technology Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Windows, Mac, and Linux environments. Highlight specific troubleshooting scenarios you've encountered and how you resolved them, as this will demonstrate your technical expertise.
✨Emphasise Customer Service
Since the role requires a customer-focused approach, be ready to share examples of how you've provided excellent support to end users. Discuss your communication skills and how you explain technical issues to non-technical users.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes for incident, problem, and change management is crucial. Brush up on these concepts and be prepared to discuss how you've applied them in previous roles or how you would implement them in this position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of common desktop support issues and how you would approach resolving them, including the tools and techniques you would use.
