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- Tasks: Provide on-site and remote desktop support, troubleshoot issues, and maintain systems.
- Company: AVASO Technology is a global leader in IT solutions, dedicated to cutting-edge technology services.
- Benefits: Enjoy competitive salary, career growth opportunities, and work with innovative technologies.
- Why this job: Join a dynamic team, enhance your skills, and make a real impact in the IT world.
- Qualifications: 2+ years in Desktop Support, strong technical skills, and relevant certifications required.
- Other info: Inclusive workplace celebrating diversity; apply easily online or via email.
The predicted salary is between 30000 - 42000 £ per year.
Job Opportunity: Onsite Support Engineer at AVASO Technology
Location: Larne, United Kingdom
Employment Type: Full-time
Experience: 2+ years
Company Overview: AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.
Position Overview: We are seeking an experienced Onsite Support Engineer to join our team in Larne, United Kingdom. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.
Key Responsibilities:
- Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Install, configure, and maintain desktop systems, laptops, and peripherals.
- Ensure the deployment of operating systems, updates, and software packages.
- Work with the IT team to resolve and escalate issues as needed.
- Perform routine system audits and ensure systems are up-to-date and secure.
- Provide end-user training and technical documentation where necessary.
- Collaborate with team members and manage support tickets for various internal stakeholders.
Required Skills & Qualifications:
- 2+ years of experience in Desktop Support or similar roles.
- Strong experience with Windows OS, Mac OS, and Linux environments.
- Experience with Active Directory for user management, group policies, and security.
- Proficient with remote desktop tools and troubleshooting techniques.
- Experience with networking protocols (TCP/IP, DNS, DHCP).
- Strong knowledge of MS Office Suite and other productivity software.
- Expertise in hardware diagnostics, repair, and replacements.
- Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
- Familiar with ITIL processes for incident, problem, and change management.
- Strong communication skills, with the ability to explain technical issues to non-technical users.
- Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
Must Have Skills:
- Certification: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
- Experience with cloud-based applications (e.g., Microsoft 365, Google Workspace).
- Knowledge of IT security best practices and protocols.
Why AVASO Technology?
- Join a dynamic and innovative team with a global presence.
- Opportunities for career growth and continuous learning.
- Competitive salary and benefits package.
- Work with cutting-edge technologies to shape the future of IT solutions.
How to Apply:
Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to Neha1@Avasotech.com.
AVASO Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Contact Detail:
AVASO Technology Solutions Recruiting Team
Neha1@Avasotech.com
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Make sure to brush up on your technical skills, especially in Windows, Mac, and Linux environments. Being well-versed in these systems will help you stand out during any discussions with the hiring team.
✨Tip Number 2
Familiarise yourself with common troubleshooting techniques and remote desktop tools. This knowledge will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 3
Prepare to discuss your experience with ITIL processes and how you've applied them in previous roles. This will show that you understand the importance of structured IT support.
✨Tip Number 4
Don't hesitate to reach out directly to the job poster via direct message. A friendly introduction can make a lasting impression and may give you an edge over other candidates.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and IT troubleshooting. Emphasise your technical skills with Windows, Mac, and Linux environments, as well as any certifications like CompTIA A+.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention specific experiences where you successfully resolved technical issues and how you can contribute to AVASO Technology's mission.
Highlight Relevant Skills: In your application, clearly list your proficiency with remote desktop tools, networking protocols, and system imaging software. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at AVASO Technology Solutions
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows, Mac, and Linux environments during the interview. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Demonstrate Customer-Focused Approach
Since this role requires a strong customer service mindset, share examples of how you've effectively communicated technical issues to non-technical users. This will show that you can bridge the gap between technology and user needs.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes for incident, problem, and change management is crucial. Brush up on these concepts and be ready to discuss how you've applied them in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of past experiences where you had to troubleshoot hardware or software issues and be ready to explain your thought process.
