Information Technology Asset Manager in Hounslow

Job Title: IT Warehouse Subject Matter Expert (SME)

Work Model: Onsite

Experience Required: 3+ years

Location: Hounslow, UK

Company Overview

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide.

About the Role

The IT Warehouse SME is responsible for overseeing end-to-end depot and warehouse operations, ensuring operational excellence, inventory accuracy, compliance with organizational and client standards, while also providing technical support for IT hardware throughout its lifecycle.

Key Responsibilities

• Lead end-to-end depot and warehouse operations ensuring SLA adherence and operational efficiency.
• Oversee IT asset lifecycle management including receiving, staging, configuration, shipping, and disposal.
• Supervise inbound/outbound logistics, storage optimization, and quality control processes.
• Maintain accurate asset records in ERP, WMS, and ticketing systems.
• Serve as primary client-facing contact for depot operations and present performance reports.
• Coordinate cross-functional teams, vendors, and service delivery managers to resolve escalations.
• Implement ISO, ITAD, and compliance best practices for security and data handling.
• Drive continuous improvement initiatives to enhance depot performance and customer satisfaction.
• Perform hardware diagnostics, troubleshooting, repair coordination, and functional testing for desktops, laptops, servers, printers, and networking devices.
• Install, image, configure, upgrade, and reimage Windows/macOS devices using SCCM, Intune, Autopilot, MDT, or equivalent tools.
• Support IMACD (Install, Move, Add, Change, Dispose) activities and asset refresh projects.
• Perform BIOS, firmware, and driver updates, burn-in testing, and quality validation before dispatch.
• Troubleshoot hardware failures and coordinate OEM warranty/RMA cases.
• Provide remote hands support for network devices, servers, and data center equipment as required.
• Maintain technical documentation, SOPs, knowledge base articles, and asset configuration records.

Required Skills & Experience

• Hardware diagnostics and troubleshooting
• OS deployment and imaging (Windows/macOS)
• SCCM, Microsoft Intune, Autopilot, MDT knowledge
• Basic networking (TCP/IP, VLANs, switches, routers, firewalls)
• Inventory management & reporting tools
• Depot workflow management (inbound/outbound logistics)
• SLA management & compliance standards
• Authorized to make operational decisions regarding depot workflows, inventory control, technical issue resolution, process improvements, and escalation handling.
• Handles moderate to complex operational and technical challenges involving logistics coordination, hardware failures, inventory discrepancies, SLA risks, and client escalations.
• Engages with clients, depot staff, logistics vendors, OEM vendors, service delivery managers, and senior leadership.

Tools / Systems / Technical Knowledge

• ServiceNow or equivalent ticketing system
• ERP/WMS platforms
• Asset Management Systems
• Microsoft Office (Excel, PowerPoint, Outlook
• Blancco/KillDisk or equivalent data wipe tools
• Reporting & compliance tracking tools

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.