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For Companies At a Glance
- Tasks: Provide onsite IT support and troubleshoot various tech issues for users.
- Company: Join AVASO Technology, a global leader in IT solutions and services.
- Benefits: Competitive salary, supportive work culture, and opportunities for growth.
- Why this job: Be part of a dynamic team making a real difference in IT support.
- Qualifications: 5+ years in IT support with strong knowledge of Windows and ticketing systems.
- Other info: Great chance to enhance your skills in a collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.
Position Overview
As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description.
Location: Harlow, United Kingdom (Onsite)
Position type: Full Time Contract
Key Duties/Responsibilities
- Provide technical support as point of contact for IT for the site.
- End-user desktop, laptops, office IT with smart hand support for network and servers.
- Installation support for various software on end user systems and servers when required.
- New users onboarding preparing IT assets and tools.
- Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
- Executive / VIP support.
- Coordination and remote hand support to backend team for Network & server smart hand support.
- IP phone, Video conference support, Level 1 Multifunction Printers support.
- Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
- Supporting network devices such as switches, routers, Wireless Aps with the help of backend team.
- Handing tickets on ServiceNow or similar ticketing system.
- Troubleshooting VPN.
- Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
- Troubleshooting MS Windows 10.
- Troubleshooting MS Office 365 issues for end-users.
- Office IT Asset Management.
- Coordinate external vendors when engaged for support.
- Work independently and coordinate inhouse IT projects.
- Manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP’s and Runbooks for global team use.
- Provide technical guidance to Site Tech, prioritization on workload and resource capacity planning.
- Lead the project support team.
- Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor Coordination.
Desired Skills & Experience
- 5+ years’ experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment.
- In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.
- Knowledge & experience with ServiceNow or similar ticketing system.
- Understanding of Active Directory.
- Plant environment knowledge and experience.
- Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS.
- Self-disciplined and highly motivated.
- Ability to prioritise workload based on SLA’s and user impact.
IT Support Engineer in Harlow employer: AVASO Technology Solutions
Contact Detail:
AVASO Technology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Harlow
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in your area. You never know who might be looking for an IT Support Engineer just like you, and a friendly chat can go a long way.
✨Tip Number 2
Show off your skills! Consider creating a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a glimpse of what you can bring to the table.
✨Tip Number 3
Don’t shy away from reaching out directly! If you see a job at AVASO that excites you, drop us a message on LinkedIn or through our website. A little initiative can make a big impression!
✨Tip Number 4
Prepare for interviews by brushing up on common IT support scenarios. Practice troubleshooting questions and be ready to demonstrate your problem-solving skills. We love seeing candidates who can think on their feet!
We think you need these skills to ace IT Support Engineer in Harlow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your relevant experience, especially with desktop support and any specific technologies mentioned in the job description. We want to see how your skills align with what we need!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your experience makes you a great fit for AVASO. Keep it concise but engaging – we love a good story!
Showcase Your Technical Skills: Don’t forget to list your technical skills clearly. Mention your experience with Microsoft Windows, ServiceNow, and any other relevant tools. We’re looking for someone who can hit the ground running, so make it easy for us to see your expertise!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy – just click that Apply button!
How to prepare for a job interview at AVASO Technology Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows 7 and 10, as well as Office 365. Be prepared to discuss troubleshooting techniques and share examples from your past experiences where you've resolved similar issues.
✨Familiarise Yourself with ServiceNow
Since handling tickets on ServiceNow is part of the role, it’s a good idea to get comfortable with how ticketing systems work. If you’ve used similar platforms, be ready to explain your experience and how you managed ticket resolution.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific scenarios where you had to troubleshoot complex IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to think critically under pressure.
✨Demonstrate Your Team Spirit
AVASO values collaboration, so be ready to talk about how you’ve worked with others in previous roles. Share examples of how you’ve coordinated with teams or vendors to achieve successful outcomes, especially in high-pressure situations.