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For Companies At a Glance
- Tasks: Provide onsite IT support, troubleshoot issues, and manage user onboarding.
- Company: Join AVASO Technology, a global leader in IT solutions and services.
- Benefits: Full-time contract with competitive salary and growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in tech support.
- Qualifications: 5+ years in IT support with expertise in Windows and ticketing systems.
- Other info: Work in a collaborative environment with a focus on professional development.
The predicted salary is between 30000 - 42000 £ per year.
AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.
Position Overview
As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description.
Location: Glasgow - Scotland, UK (Onsite)
Position type: Full Time Contract
KEY DUTIES/RESPONSIBILITIES
- Provide technical support as point of contact for IT for the site.
- End-user desktop, laptops, office IT with smart hand support for network and servers.
- Installation support for various software on end user systems and servers when required.
- New users onboarding preparing IT assets and tools.
- Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
- Executive / VIP support.
- Coordination and remote hand support to backend team for Network & server smart hand support.
- IP phone, Video conference support, Level 1 Multifunction Printers support.
- Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
- Supporting network devices such as switches, routers, Wireless Aps with the help of backend team.
- Handing tickets on ServiceNow or similar ticketing system.
- Troubleshooting VPN.
- Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
- Troubleshooting MS Windows 10.
- Troubleshooting MS Office 365 issues for end-users.
- Office IT Asset Management.
- Coordinate external vendors when engaged for support.
- Work independently and coordinate in-house IT projects.
- Engineer should manage most of their time around activities involving BAUs – SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP’s and Runbooks for global team use.
- Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning.
- Should be leading the project support team.
- Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor Coordination.
SKILLS & EXPERIENCE
- 5+ years’ experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment.
- In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.
- Knowledge & experience with ServiceNow or similar ticketing system.
- Understanding of Active Directory.
- Plant environment knowledge and Experience.
- Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS.
- Self-disciplined and highly motivated.
- Should be able to prioritise workload based on SLA’s and user impact.
IT Support Engineer (Onsite) in Glasgow employer: AVASO Technology Solutions
Contact Detail:
AVASO Technology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Onsite) in Glasgow
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. It’s a great way to meet industry folks and get your name out there. Plus, you never know who might have a lead on a job at AVASO!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to highlight that in conversations. Demonstrating your hands-on experience can really set you apart from the crowd.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications with a friendly email. A little persistence shows your enthusiasm for the role and can help keep your application top of mind.
✨Tip Number 4
Use our website to apply! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates about AVASO there!
We think you need these skills to ace IT Support Engineer (Onsite) in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience and skills. We want to see how your background aligns with the key duties listed in the job description, so don’t hold back on showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT support and explain why you’re the perfect fit for our team at AVASO. Keep it concise but impactful, and let your personality come through.
Showcase Your Technical Skills: When filling out your application, be sure to mention specific technologies and tools you’ve worked with, like Microsoft Windows, ServiceNow, or any other relevant software. We love seeing candidates who are tech-savvy and ready to tackle challenges!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at AVASO Technology Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows 7 and 10, as well as Office 365 and SharePoint. Be ready to discuss your hands-on experience with these systems, as they'll likely ask you about troubleshooting scenarios.
✨Familiarise Yourself with ServiceNow
Since you'll be handling tickets on ServiceNow or a similar system, it’s a good idea to get comfortable with its functionalities. If you have experience with ticketing systems, prepare to share specific examples of how you've used them to manage IT support tasks.
✨Showcase Your Problem-Solving Skills
Prepare to discuss past experiences where you successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to prioritise workload based on SLAs and user impact.
✨Demonstrate Team Coordination
Since the role involves coordinating with external vendors and backend teams, think of examples where you’ve worked collaboratively in a tech environment. Be ready to explain how you manage communication and ensure smooth operations during IT projects.