At a Glance
- Tasks: Provide on-site IT support and troubleshoot technical issues for users.
- Company: Join AVASO Technology, a global leader in IT solutions.
- Benefits: Enjoy competitive salary, career growth, and continuous learning opportunities.
- Other info: Dynamic team environment with a commitment to diversity and inclusion.
- Why this job: Work with cutting-edge tech and make a real impact in IT support.
- Qualifications: 4+ years in desktop support with strong technical skills.
The predicted salary is between 35000 - 45000 £ per year.
Job Opportunity: Onsite IT Support Engineer at AVASO Technology
Location: Glasgow, Scotland, United Kingdom
Employment Type: Full-time
Experience: 4+ years
Language Known: English
Company Overview:
AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.
Position Overview:
We are seeking an experienced Onsite Support Engineer to join our team in Glasgow, Scotland. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.
Key Responsibilities:
- Provide on-site and desktop support for users, ensuring issues are resolved quickly and efficiently.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Install, configure, and maintain desktop systems, laptops, and peripherals.
- Ensure the deployment of operating systems, updates, and software packages.
- Work with the IT team to resolve and escalate issues as needed.
- Perform routine system audits and ensure systems are up-to-date and secure.
- Provide end-user training and technical documentation where necessary.
- Collaborate with team members and manage support tickets for various internal stakeholders.
Required Skills & Qualifications:
- 4+ years of experience in Desktop Support or similar roles.
- Strong experience with Windows OS, Mac OS, and Linux environments.
- Experience with Active Directory for user management, group policies, and security.
- Proficient with remote desktop tools and troubleshooting techniques.
- Experience with networking protocols (TCP/IP, DNS, DHCP).
- Strong knowledge of MS Office Suite and other productivity software.
- Expertise in hardware diagnostics, repair, and replacements.
- Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
- Familiar with ITIL processes for incident, problem, and change management.
- Strong communication skills, with the ability to explain technical issues to non-technical users.
- Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
- Fluency in English.
Must Have Skills:
- Certification: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
- Experience with cloud-based applications (e.g., Microsoft 365, Google Workspace).
- Knowledge of IT security best practices and protocols.
Why AVASO Technology?
- Join a dynamic and innovative team with a global presence.
- Opportunities for career growth and continuous learning.
- Competitive salary and benefits package.
- Work with cutting-edge technologies to shape the future of IT solutions.
How to Apply:
Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to us. You can apply on this link: https://careers.avasotech.com/job-invite/1338/AVASO
Information Technology Support Engineer in Glasgow employer: AVASO Technology Solutions
AVASO Technology is an exceptional employer, offering a vibrant work culture in Glasgow that fosters innovation and collaboration. With a commitment to employee growth through continuous learning opportunities and a competitive benefits package, AVASO empowers IT professionals to thrive while working with cutting-edge technologies that shape the future of IT solutions.
Contact Details:
AVASO Technology Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings at AVASO Technology.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills and be ready to discuss your hands-on experience with desktop support. Practice explaining complex issues in simple terms – it’ll show you can communicate effectively with non-techies.
✨Tip Number 3
Show off your passion for IT! When you get the chance, share your enthusiasm for technology and how you’ve helped others solve their tech problems. This will help you stand out as a candidate who truly cares about customer support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to get your application noticed. Plus, it shows you’re serious about joining the AVASO team and ready to contribute to our mission of delivering top-tier IT solutions.
We think you need these skills to ace Information Technology Support Engineer in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of an IT Support Engineer. Highlight your relevant experience, especially in desktop support and troubleshooting, and don’t forget to mention any certifications you have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with what AVASO Technology is looking for. Keep it concise but impactful.
Showcase Your Technical Skills:In your application, be sure to showcase your technical skills clearly. Mention your experience with Windows, Mac, and Linux, as well as any tools or protocols you’re familiar with. This will help us see your fit for the role!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. Just click the 'Easy Apply' button and follow the prompts. We can’t wait to see your application!
How to prepare for a job interview at AVASO Technology Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Windows OS, Mac OS, and Linux environments. Be ready to discuss your hands-on experience with troubleshooting hardware and software issues, as well as your familiarity with networking protocols like TCP/IP and DNS.
✨Show Off Your Customer Service Skills
Since this role is all about providing support to end users, be prepared to demonstrate your customer-focused approach. Think of examples where you've successfully resolved user issues and how you communicated technical information to non-technical users.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes for incident, problem, and change management can set you apart. Be ready to discuss how you've applied these principles in your previous roles and how they can improve service delivery.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the technologies they use, and opportunities for career growth. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
