At a Glance
- Tasks: Diagnose and troubleshoot IT issues while providing top-notch support to clients.
- Company: Join AVASO Federal Solutions, a leader in global IT services.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Flexible working hours with potential for remote work and career advancement.
- Why this job: Be part of a dynamic team that empowers businesses with cutting-edge technology.
- Qualifications: 2-4 years of IT support experience and strong problem-solving skills required.
The predicted salary is between 50000 - 60000 £ per year.
AVASO Federal Solutions is a global leader in providing IT solutions and services, specializing in offering top‑tier support and managed services. We are committed to delivering cutting‑edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands‑on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.
The Level 2 Field Services Technician will report directly to his or her regional Team Leader. In this role, the key responsibility is to perform in‑warranty, end‑user computer hardware break‑fix repairs and replacements. The individual will need to have knowledge of operating systems, computer hardware and peripherals, including but not limited to screens, motherboards, hard drives, etc., as well as networking and server systems.
This is a full‑time position primarily aligned to 8:00 am to 6:00 pm EST hours. Occasional calls and meeting attendance off‑hours may be required to adhere to global client time zones.
Key Responsibilities:- Diagnose, research, and troubleshoot computer operating system issues (hardware and software, networking, VPN, connectivity, server, and other network devices/peripherals).
- Respond promptly and professionally to alerts and end‑user IT issues.
- Update the internal Global Service Center (“GSC”) with ticket status information for purposes of demonstrating compliance with issue response and resolution, logging daily activities and documenting solutions.
- Install, configure, and support desktops, laptops, virtual machines, mobile phones, VOIP products, servers, backup systems and miscellaneous devices.
- Function as primary point of contact and communication with end‑customer from assignment of the ticket to successful resolution of issue, including scheduling work and keeping the end‑customer along with the internal GSC aware of work status and solution progress.
- Driver’s license and personal vehicle with the ability to travel within a radius daily to pick‑up parts at designated pick‑up and drop‑off location and to support various end‑clients.
- Must have a high school diploma with college or technical degree preferred.
- 2–4 years’ experience with hands‑on IT support troubleshooting PCs/laptops and telecommunication equipment.
- CompTIA certifications in A+, Network+ or Security+ is preferred.
- Strong analytical and problem‑solving skills.
- Strong knowledge and experience with computer/server hardware and software trouble‑shooting (experience on DELL hardware and servers is a plus).
- Experience troubleshooting Active Directory, TCP/IP networks, and common PC systems, Microsoft Exchange and Office 365.
- Experience working with WANs, LANs, TCP/IP, Firewalls, Routers, and Switches.
- Demonstration of punctuality and strong communication and interpersonal skills.
- Ability to multi‑task and to work under limited supervision.
- Laptop (Windows) – Dell Preferred
- Internet Dongle
- ESD Wrist Strap
- Basic Computer Repair Toolkit
- Magnetic Screw Driver: Example: Antrader T30 x 6" Professional Torx Screwdriver With Magnetic Tip, 26.3cm
Level 2 Field Services Technician in Mildenhall employer: AVASO Technology Solutions Inc
AVASO Federal Solutions is an exceptional employer that prioritises employee growth and development within a dynamic work culture. Located in Suffolk, England, we offer competitive salaries, comprehensive benefits, and a commitment to diversity and inclusion, ensuring that every team member feels valued and empowered to thrive in their IT careers.
Contact Details:
AVASO Technology Solutions Inc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Level 2 Field Services Technician in Mildenhall
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what AVASO Technology Solutions Inc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges AVASO Technology Solutions Inc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at AVASO Technology Solutions Inc!
✨Direct Apply to AVASO Technology Solutions Inc
Let's not forget to apply directly through the AVASO Technology Solutions Inc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Level 2 Field Services Technician in Mildenhall
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at AVASO Technology Solutions Inc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at AVASO Technology Solutions Inc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at AVASO Technology Solutions Inc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
