Operations Manager in Southampton

The Operations Manager will lead operational excellence across AVASK’s global footprint, ensuring that international teams, service lines and partner operations work in a consistent, scalable and client-focused way. The role will support the delivery of AVASK’s tax compliance, global e-commerce, VAT, EPR, customs, accountancy and related advisory services by improving the way interconnected services operate together across jurisdictions.

Responsibilities:

• Provide effective operational leadership, communication and management across AVASK’s Group offices, ensuring global teams are aligned to AVASK policies, procedures, service standards and performance expectations.
• Develop a strong understanding of AVASK’s global tax compliance environment, including how VAT, EPR, customs, accountancy, advisory and related services interact to support international e-commerce clients.
• Ensure operational processes support the end-to-end client journey across multiple jurisdictions, marketplaces and service lines, with clear ownership, handovers, controls and escalation routes.
• Contribute to the ongoing programme of improvements in software systems, automation and workflow design to deliver business efficiencies, scalability, improved compliance outcomes and enhanced customer experience.
• Monitor and analyse key performance indicators, service levels, quality trends and operational risks to identify areas for improvement and implement measurable corrective actions.
• Drive process optimisation initiatives by leveraging automation, AI tools, data analytics and standardised operating procedures to reduce manual effort, improve accuracy and increase productivity across global teams.
• Ensure seamless coordination between departments and service partners so that interdependent services are delivered efficiently, consistently and without unnecessary duplication or delay.
• Work with Service Partners to ensure required service levels are achieved, client service standards are maintained and operational dependencies are actively managed.
• Ensure non-conformance, risk and opportunity feedback is captured and logged with the Quality Management Officer to support continuous improvement, root-cause analysis and effective stakeholder-led resolution.
• Stay abreast of industry best practice, tax authority expectations, marketplace developments and technology trends affecting global e-commerce compliance and operational delivery.
• Be aware of information security procedures and controls and assist in ensuring they are fully implemented with all personnel to the ISO 27001 standard.
• Set clear performance expectations, conduct regular performance reviews and provide ongoing feedback to team members, ensuring operational capability supports AVASK’s global growth ambitions.
• Encourage professional development and identify training opportunities to strengthen team knowledge of tax compliance, systems, process improvement, automation and cross-service delivery.

Requirements:

• Educated to Degree Level - BSc/BA in Business Management, Operations Management, Technology Management, Information Systems or a relevant field.
• Strong understanding of tax compliance operations, ideally within VAT, EPR, customs, accountancy, advisory or related international compliance services.
• Experience supporting global e-commerce clients, online marketplace operations or multi-jurisdictional service delivery environments.
• Proven experience as an Operations Manager, Business Manager or similar role within a complex, multi-service, regulated or professional services environment.
• Strong understanding of the interdependency between operational processes, client onboarding, compliance delivery, finance, technology, service partners and customer experience.
• Understanding of quality management systems, continuous improvement and ISO 9001 principles.
• Excellent organisational, leadership and collaborative skills, with the ability to influence teams across different locations and functions.
• Outstanding communication and interpersonal abilities, including the confidence to engage internal and client stakeholders at all hierarchy levels.
• Solid understanding of internal controls, risk management, business processes and compliance-driven operating models.
• Excellent knowledge of MS Office, databases, workflow tools, reporting systems and business information systems.
• Experience implementing automation, AI-enabled tools, systems improvements and process redesign to maximise efficiency, accuracy, scalability and team performance.
• Ability to use data, KPIs and operational insight to identify trends, resolve root causes and drive measurable improvement.

Benefits:

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme (up to 5 days per year).
• Company Pension Scheme (Royal London).
• Cycle2Work Scheme.
• Private Healthcare Insurance (Vitality).
• Ongoing training, development and clear career progression opportunities.

About AVASK:

AVASK Global Compliance is a rapidly expanding international firm that specialises in VAT, tax and accounting for e-commerce businesses. AVASK assists hundreds of Amazon FBA sellers as well as entrepreneurs across eBay, Shopify and many other platforms, providing clients with a comprehensive range of expertise - from practical guidance on cross-border transactions to ensuring they are fully compliant.