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- Tasks: Join our IT team as an Apprentice, assisting with IT support and learning troubleshooting skills.
- Company: Avara Foods is a leading UK food business supplying chicken and turkey to major supermarkets.
- Benefits: Enjoy a permanent role, structured training, generous pension, and lifestyle perks like discounts.
- Why this job: Kickstart your IT career in a supportive environment with opportunities for growth and recognition.
- Qualifications: Basic computer literacy, strong communication skills, and a genuine interest in technology are essential.
- Other info: Full-time role with no age-based pay; apply now to join a dynamic team!
About the Role:
About the Role:
Are you passionate about starting your career within IT? Do you have an ambitious nature that strives towards high performance? Looking for a company you want to work with and for?
This is a fantastic opportunity for aService Desk Apprenticeto work as part of an internal IT team and who is confident in building and maintaining relationships with internal and external stakeholders. As an inclusive, forward thinking business, we take pride in our approach to IT across Avara Foods and have an exciting new opportunity to join us as an IT Apprentice and join our IT team based at our advanced manufacturing site in Hereford.
Who are we, and what do we do at Avara?
You may not have heard of us, but there’s a good chance you’ve enjoyed our products. Avara Foods is one of the UK’s leading food businesses, supplying chicken and turkey to the country’s major supermarkets and well-known restaurants.
We own and manage our entire supply chain, from farms to factory and all the way to the customer door – meaning we have careers that cover a whole range of functions. We have major processing sites across England and Wales, and an agricultural network of over 350 farms, spanning from North Yorkshire to the South Coast and Wales.
Purpose of the role
As a key member of the IT Service Desk, the Apprentice will help with all IT support related issues, assisting the Service Desk Technicians and Analysts.
The Service Desk Team operate in a traditional tiered service desk structure designed around the ITIL framework and the Apprentice will perform general duties across the remit of the Service Desk Activities.
Your key responsibilities will include:
- Answer telephone calls in a professional, confident, and timely manner
- Learn to log, categorize, and track incoming IT tickets
- Assist users with basic technical inquiries via phone, email, web portal, and in person
- Shadow experienced team members to develop troubleshooting skills
- Contribute to maintaining the service desk knowledge base
- Participate in regular training sessions and self-study activities
- Support basic IT system administration tasks
What you’ll need to be successful:
- Good general education with strong numeracy and literacy skills
- Basic computer literacy and familiarity with Microsoft Windows
- Demonstratable communication skills, both written and verbal
- Problem-solving aptitude and logical thinking
- Genuine interest in technology and IT systems
- Previous customer service experience (desirable)
- Basic understanding of computer hardware and software (desirable)
- IT-related qualifications or courses (e.g., GCSE Computing, IT BTec) (desirable)
The benefits of working for Avara Foods:
As a IT Service Desk Apprentice you will enjoy a secure, supportive and progressive working environment, where your contribution and achievements will be recognized and rewarded.
We offer comprehensive training as well as continuous development as you build your long-term career with us. You can also look forward to benefits that amongst other things include the following:
- Full time permanent role from day one, along with no aged-based pay
- Structured training and development to support with you undertaking a nationally recognized qualification
- Generous pension scheme
- Lifestyle benefits such as exclusive perks and discounted shopping vouchers and wellbeing support
- Subsidised staff restaurant and company staff shop
What happens after you apply for this role?
After you’ve applied, you’ll be contacted in due course by a member of the Resourcing team, to discuss your application and CV further. There’ll also be a chance for you to ask us any questions you may have about the role.
If you’re ready to work in a dynamic environment alongside talented people who take pride in delivering great results, apply today!
We are committed to being an equal opportunities employer.
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IT Apprentice employer: Avara Foods Ltd
Contact Detail:
Avara Foods Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprentice
✨Tip Number 1
Familiarise yourself with the ITIL framework, as this is a key aspect of the Service Desk structure. Understanding its principles will help you demonstrate your readiness to work within their established processes.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've effectively resolved issues in previous customer service roles. This will highlight your ability to assist users with technical inquiries.
✨Tip Number 3
Research Avara Foods and their products to understand their business better. Being knowledgeable about the company will allow you to engage more meaningfully during interviews and show your genuine interest.
✨Tip Number 4
Consider brushing up on basic troubleshooting techniques for common IT issues. This practical knowledge will not only boost your confidence but also impress the interviewers with your proactive approach.
We think you need these skills to ace IT Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the IT Apprentice position. Tailor your application to highlight how your skills and interests align with the role.
Highlight Relevant Skills: Emphasise your communication skills, problem-solving aptitude, and any relevant IT knowledge or experience. Mention any customer service experience you have, as this is desirable for the role.
Craft a Strong CV: Create a clear and concise CV that showcases your education, skills, and any relevant qualifications. Make sure to include any IT-related courses or certifications you have completed.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Explain why you want to work at Avara Foods and how you can contribute to their IT team. Be sure to convey your passion for technology and learning.
How to prepare for a job interview at Avara Foods Ltd
✨Show Your Passion for IT
Make sure to express your genuine interest in technology and IT systems during the interview. Share any personal projects or experiences that highlight your enthusiasm for the field.
✨Demonstrate Communication Skills
Since the role involves assisting users with technical inquiries, practice clear and concise communication. Be prepared to explain complex concepts in simple terms, showcasing your ability to connect with both technical and non-technical stakeholders.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that assess your problem-solving skills. Think of examples where you've successfully resolved issues, whether in a previous job or during your studies, and be ready to discuss your thought process.
✨Familiarise Yourself with ITIL Framework
Since the Service Desk operates under the ITIL framework, having a basic understanding of its principles can set you apart. Research ITIL concepts and be ready to discuss how they apply to service desk operations.
