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- Tasks: Support customers by managing queries, updating reports, and ensuring smooth operations.
- Company: Join a leading fresh foods manufacturer with a state-of-the-art facility in Hereford.
- Benefits: Enjoy a competitive salary, 31 days annual leave, and various lifestyle perks.
- Other info: Flexible hours and comprehensive training provided for your growth.
- Why this job: Be part of a dynamic team and make a real difference in customer support.
- Qualifications: Strong IT skills, attention to detail, and excellent communication abilities required.
The predicted salary is between 17875 - 17875 £ per year.
We are currently recruiting for a Customer Support Administrator to join the team at our Hereford site. Our advanced manufacturing site in Hereford is one of our main processing facilities, processing up to 2 million birds per week. There are over 1,500 talented people employed at our Hereford site, helping us to deliver high quality products to our customers and making the business a trusted leader in fresh foods. We've recently invested £1.2 million in technology and equipment, making it one of the most advanced food manufacturing facilities in the UK. We are seeking a Customer Support Administrator (Maternity Leave Cover) to join our Manufacturing Thursday – ideally 12:00 – 17:00. Flexibility can be considered to suit the candidate if needed.
Responsibilities:
- Frozen stock data gathering / sheet input
- Shortage report gathering / contacting customers / reporting internally
- Service level tracker update
- Pricing changes on system
- Multi site plan updates
- Frozen order input – taking emails and converting onto sheets for CST to add on
- Respond to emails within the metsales inbox – customer queries, disputes, order changes, sales and stock enquiries
- Updating production volume trackers (e.g., spatchcocks, wholebirds, thigh)
- Supporting traded sales and customer queries
- Holiday cover – full time days/hours for those weeks
Qualifications:
- Conversant and comfortable with information technology – internal systems, Excel, Word, SharePoint, etc.
- Dealing with customers on phone and email
- Excellent numerical ability
- Accurate and pays attention to detail
- Able to work independently and use initiative
- Be a team player and be willing to help cover others work in their absence
- Can work to strict deadlines and take responsibility for assigned tasks
- Conversant and comfortable with information technology inc. integrated ERP systems, systems design and implementation
- Able to build strong and effective working relationships
- Able to articulate issues with clarity
- Exhibits good organisational skills
- The ability to work well under pressure to meet deadlines
- Good communication skills
Benefits:
- Secure, supportive, and progressive working environment
- Comprehensive training and continuous development opportunities
- Salary of £17,875 based on 25 hours per week
- Pension scheme
- 31 days annual leave
- Free parking
- Various lifestyle benefits, including wellbeing resources
Customer Support Administrator employer: AVARA FOODS LIMITED
Contact Detail:
AVARA FOODS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Get to know the company! Research their values, products, and recent developments. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with customers via phone and email, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to boost your confidence!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with tools like Excel and SharePoint. If you can demonstrate your ability to handle data and technology during the interview, you'll stand out as a strong candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our awesome team at the Hereford site.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Administrator role. Highlight your experience with customer queries, data management, and any relevant IT skills. We want to see how you can bring your unique skills to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Mention your attention to detail and ability to work under pressure, as these are key for this role. Let your personality come through!
Show Off Your Tech Skills: Since we’re all about technology here at StudySmarter, make sure to mention your proficiency with tools like Excel, Word, and any ERP systems you've used. We love candidates who are comfortable with tech, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at AVARA FOODS LIMITED
✨Know Your Tech
Since the role requires comfort with various IT systems, brush up on your knowledge of Excel, Word, and SharePoint. Be ready to discuss how you've used these tools in past roles or projects.
✨Show Off Your Customer Skills
Prepare examples of how you've successfully handled customer queries or disputes in the past. Highlight your communication skills and ability to build strong relationships, as this is key for a Customer Support Administrator.
✨Be Detail-Oriented
This job demands accuracy and attention to detail. During the interview, mention specific instances where your meticulous nature helped avoid errors or improved processes. It’ll show you understand the importance of precision in this role.
✨Demonstrate Flexibility
The company values flexibility, so be prepared to discuss how you can adapt to changing situations or cover for colleagues. Share examples of times when you’ve successfully managed multiple tasks or adjusted your schedule to meet team needs.