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For Companies At a Glance
- Tasks: Lead a dynamic lab team, ensuring top-notch service and compliance in a scientific environment.
- Company: Avantor, a global leader in life-changing science.
- Benefits: Permanent role with career growth, collaborative culture, and impactful work.
- Other info: Join a diverse team committed to innovation and excellence.
- Why this job: Shape processes and drive improvements that make a real difference in people's lives.
- Qualifications: Experience in team leadership and knowledge of health and safety standards.
The predicted salary is between 40000 - 50000 £ per year.
The Opportunity:
Our client is seeking a Service Lead to oversee the day-to-day operational management of an on-site laboratory services team. This is a permanent role based in Macclesfield, responsible for delivering high-quality stock management and laboratory support services within a regulated scientific environment.
The Service Lead will provide leadership, ensure compliance with health and safety and quality standards, and act as the primary interface between the service team, key stakeholders, and the scientific community.
The Role:
- Lead and manage a team of 5-10 laboratory support associates, setting priorities and ensuring delivery of daily activities.
- Provide line and performance management, including coaching, development, and performance reviews.
- Ensure full compliance with Health & Safety, GMP, and local site requirements.
- Act as the main point of contact for laboratory services, handling enquiries and service issues professionally.
- Support development, implementation, and reporting of KPIs and SLAs.
- Plan and deploy team resources effectively to meet operational demands and encourage skill development.
- Drive continuous improvement initiatives, identifying efficiency and cost-saving opportunities.
- Prepare and review metrics, reports, and service data to support performance improvement.
- Maintain, review, and update SOPs, training records, and compliance documentation.
- Conduct regular service audits, risk assessments, and safety reviews.
- Work collaboratively with other service leads, managers, and stakeholders to share best practice.
- Ensure all training is completed on time and records are kept up to date.
- Identify, act upon, and report any deviations from agreed procedures or quality standards.
About You:
- Proven experience in team leadership or service management, ideally within laboratory, scientific, or regulated environments.
- Strong working knowledge of Health & Safety, quality systems, and compliance requirements.
- Experience managing KPIs, SLAs, and performance metrics.
- Excellent organisational and planning skills, with the ability to manage multiple priorities.
- Confident communicator, able to engage with scientists, suppliers, and senior stakeholders.
- Proactive, solution-focused mindset with a track record of driving operational improvements.
- Comfortable working both strategically and hands-on as part of a wider lab support team.
Why Join?
- Permanent opportunity at a major scientific site in Macclesfield.
- Leadership role with visible impact on service quality and operational performance.
- Opportunity to develop teams, shape processes, and implement improvements.
- Collaborative, science-driven working environment.
Interested? Let’s talk!
QA Service Lead in Warrington employer: Avantor
Contact Detail:
Avantor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QA Service Lead in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Avantor or similar companies. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Service Lead roles. Think about how your experience aligns with their needs, especially around team leadership and compliance. Practice makes perfect!
✨Tip Number 3
Showcase your achievements! Be ready to discuss specific examples of how you've driven operational improvements or managed KPIs in previous roles. Numbers speak volumes, so bring those metrics to the table!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Avantor. Let’s get you that interview!
We think you need these skills to ace QA Service Lead in Warrington
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’s important to understand what the role entails and how your experience aligns with the responsibilities and requirements.
Tailor Your CV and Cover Letter: When applying, we recommend tailoring your CV and cover letter to highlight your relevant experience and skills. Use keywords from the job description to show that you’re a great fit for the Service Lead position.
Showcase Your Leadership Skills: As a Service Lead, leadership is key! Make sure to include examples of your team management experience and how you've driven operational improvements in previous roles. This will help us see your potential impact on our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Avantor
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Service Lead in laboratory services. Familiarise yourself with key responsibilities like compliance with health and safety standards, managing KPIs, and leading a team. This knowledge will help you answer questions confidently and demonstrate your suitability for the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed service operations. Highlight how you prioritised tasks, developed team members, and drove continuous improvement initiatives. This will show that you have the hands-on experience needed to excel in this role.
✨Engage with Stakeholders
Since the role involves acting as the main point of contact for laboratory services, practice how you'll communicate with various stakeholders. Be ready to discuss how you would handle enquiries and service issues professionally. This will demonstrate your confidence and ability to engage effectively with scientists and senior management.
✨Prepare for Compliance Questions
Expect questions related to health and safety, GMP, and compliance requirements. Brush up on relevant regulations and be prepared to discuss how you've ensured compliance in previous roles. Showing that you take these matters seriously will reassure the interviewers of your commitment to maintaining high standards.