Senior Lab Manager

The Opportunity: Responsible for the day-to-day activities of an assigned group of onsite lab services team members. Monitors key department metrics to deliver high level service to customers. Handles customer questions and issues, researches and resolves customer problems. Prepares schedules to cover departmental duties. Manages performance goals including appraisals, mentoring and coaching. May assist higher level supervisor. Role Title: Senior Lab Manager Role Overview: Avantor Services provides a broad variety of on-site Laboratory and Materials Management Services for major pharmaceutical customers and works collaboratively with the client to provide resource to deliver core scientific activities. OTD Chemistry requires an individual to manage the onsite scientific support services as a Senior Lab Manager. This role is multi-disciplinary, and the successful candidate will manage the day-to-day operations of a defined set of laboratories, including Laboratory Support and Materials Management. The Senior Lab Manager role directly and indirectly supports scientists across R&D functions within AstraZeneca UK, allowing scientists to concentrate on their core role. This role is to be primarily lab-based, focusing on the delivery of scientific technical support to the R&D laboratories in accordance with Health and Safety and Good Laboratory Standards requirements. Reports To: Lab Operations Manager Role Expectations: Skills Excellent attention to details Able to adapt to emerging best practices and industry innovations Outstanding communication skills on all levels and problem-solving capabilities Proven excellent customer service focus and ability to work collaboratively Proficient in data capture, analysis, and reporting, utilising various IT systems Project management skills, ability to change direction and handle multiple responsibilities and tasks on a regular basis Capabilities Able to partner with other teams and suppliers to deliver results Managing multiple internal and external partners and stakeholders An understanding of how the team interacts internally and externally within the organisation and how they contribute to the objectives of the business Knowledge and understanding of Good Laboratory Standards Exceptionally high level of commitment to the success of individuals and overall project and service provision Leadership and team management abilities and experience Flexibility, adaptability and good at managing change Service Responsibilities: BAU operations Ownership of the sample dispatch, procurement and logistics tasks. Main point of contact for the packing, preparation and shipment of samples both internally and externally Managing workload priorities, coordination, and execution of the daily operational work for the scientific support team Change/modification management (change control) Provide first line support for the scientific support team Provide operational cover when/if needed for the scientific support team Creation, maintenance and updating relevant documentation in support of service delivery compliance and training e.g., work instructions, risk assessments, COSHH assessments and training records Analyse reports, measurements, and benchmarks to identify opportunities for continuous improvements utilising ABS tools Lead improvement and innovation projects Be a main point of contact for all site queries and a point of escalation for queries and issues. Resolve or escalate complex queries from the customer Lead health and safety inspections and service audits as required and carry out monthly GEMBA walks Work collaboratively with other suppliers and vendors to problem solve and innovate Understand Avantor\’s policies as they affect the organisation and help to implement those policies through conduct and leadership Adhere to and promote all health and safety regulations and procedures (IOSH standard). Act on and report any deviations. Incident response and investigation, root cause analysis (RCAs) Reporting Create and maintain weekly/monthly reports or dashboards for AstraZeneca or Avantor as requested and required Overview and management of any reports or data that the team is required to create for AstraZeneca or Avantor Preparation of monthly and quarterly data required for the review slides for AstraZeneca governance reviews, including KPI data capture along with analysis of any deviations Report all unsafe acts, conditions or near misses on to ETQ and SHE Enablon Managerial Responsibilities: Line management of scientific support team Holiday allocation and approval to ensure holiday allocation is used without impacting business needs Resilience planning to ensure business continuity Succession planning to ensure business continuity Developmental and essential job training needs of the scientific support team Annual performance review for each associate, along with quarterly check ins. Management of any performance issues KPI reporting for agreed Lab services KPIs Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people\’s lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom\’s voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Privacy Policy: We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests. 3rd Party Non-Solicitation Policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation. TPBN1_UKTJ