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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and negotiate product sourcing.
- Company: Avantor is a global leader in advancing life-changing science.
- Benefits: Flexible work options: full-time, hybrid, or remote; inclusive culture; career growth opportunities.
- Why this job: Make a real impact in healthcare while building valuable relationships and skills.
- Qualifications: Graduates with one year of experience; customer service or sales background preferred.
- Other info: Join a diverse team dedicated to innovation and positive change.
The predicted salary is between 30000 - 42000 £ per year.
The Opportunity: Avantor seeks a replacement within our Internal Product Specialist Team, due to the celebration of an internal promotion to our Field Sales Team. Flexibility is offered; you can choose to be full-time office (Lutterworth), hybrid, or 100% remote (depending on your location). A unique position that is a blend of Customer Service, Internal Sales and Sourcing / Procurement. You will be assigned one Key Account, you will be the Customer's single point of contact for all capital equipment, an opportunity for you to harvest a solid and enjoyable relationship, securing new and repeat business. You will build supplier relationships and use your negotiation and sourcing skills to identify the best route of product demand for the customer.
The Team: Given the uniqueness of this position, you will not form part of a team who offer the same service, but you will be part of the wider Sales and Service Team, reporting to The Capital Equipment Service Manager. You will daily communicate with the Field Sales Team, Strategic Account Managers, Suppliers and the Customer.
What we're looking for:
- Graduates with one year working experience will be considered
- Education: BA/BSc or equivalent in a Science or Business discipline, desirable, not essential
- Experience: previous customer service, sales or procurement in a Business-to-Business environment or a desire and determination to work in a B2B driven environment
- Ability to learn and retain product information (training provided)
- Negotiation skills and drive to work in a targeted sales environment
- Required Languages: Fluent in written and verbal English
How you will thrive and create an impact:
- Consistently deliver high service levels, sales and margin in our capital equipment, instruments and technical servicing portfolio
- Review customer order requests and source the products from the market aligning both pricing and availability
- Create, negotiate and follow up quotation
- Collaborate with Strategic Account Manager to determine technical specifications
- Provide technical product support to customers and Avantor colleagues
- Focus on large projects consisting of multiple products and quantities to ensure best in class project support
- Coordinating to ensure the internal product codes are correct and loaded accordingly
- Support with technical specifications for tender submissions
- Support with market source equipment quotes
- Engage in supplier training to ensure technical knowledge is developed
- Monitor competitors and market trends within dedicated product portfolios and build market intelligence
- Support your manager in developing a sales forecast for your portfolio of products as and when required
- Regular communication with the local sales organisation, highlighting the performance of the product portfolio
- Participation in local sales training and meetings
Product Specialist in Leicester employer: Avantor
Contact Detail:
Avantor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist in Leicester
✨Tip Number 1
Familiarise yourself with Avantor's product range and the capital equipment market. Understanding the products you'll be dealing with will not only boost your confidence but also help you engage more effectively with customers and suppliers.
✨Tip Number 2
Brush up on your negotiation skills. Since this role involves sourcing and procurement, being able to negotiate effectively will set you apart. Consider role-playing scenarios or reading up on negotiation techniques to prepare.
✨Tip Number 3
Network with professionals in the B2B sales environment. Attend industry events or join relevant online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Demonstrate your customer service skills during interviews. Be ready to share examples of how you've successfully managed client relationships in the past, as this role heavily relies on building rapport with key accounts.
We think you need these skills to ace Product Specialist in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales, or procurement. Emphasise any B2B experience and your ability to build relationships, as these are key for the Product Specialist role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific skills such as negotiation and sourcing that align with the job description, and provide examples of how you've successfully used these skills in past roles.
Showcase Your Educational Background: If you have a degree in a Science or Business discipline, make sure to mention it prominently. Even if it's not essential, it can strengthen your application, especially if you can relate your studies to the role.
Highlight Your Communication Skills: Since the role involves daily communication with various teams and customers, emphasise your verbal and written communication skills. Provide examples of how you've effectively communicated in previous positions, particularly in a sales or customer service context.
How to prepare for a job interview at Avantor
✨Understand the Role
Make sure you have a clear understanding of the Product Specialist role and its responsibilities. Familiarise yourself with the blend of customer service, internal sales, and procurement aspects, as well as the importance of building relationships with both customers and suppliers.
✨Showcase Your Negotiation Skills
Since negotiation is a key part of this role, prepare examples from your past experiences where you've successfully negotiated terms or resolved conflicts. This will demonstrate your capability to handle the demands of the position.
✨Research Avantor and Its Products
Take the time to research Avantor and its product offerings, especially in capital equipment. Being knowledgeable about their products will not only impress your interviewers but also help you answer questions more effectively.
✨Prepare Questions for the Interviewers
Have a list of thoughtful questions ready to ask your interviewers. This shows your genuine interest in the role and the company, and it can also provide you with valuable insights into the team dynamics and company culture.
