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- Tasks: Lead a dynamic lab team, ensuring top-notch service and compliance in a scientific environment.
- Company: Join a major scientific site in Macclesfield with a focus on innovation.
- Benefits: Permanent role with opportunities for growth and impactful leadership.
- Other info: Be part of a supportive team that values diversity and inclusion.
- Why this job: Shape processes and drive improvements in a collaborative, science-driven setting.
- Qualifications: Experience in team leadership and knowledge of health and safety standards required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Macclesfield
Contract: Permanent
Our client is seeking a Service Lead to oversee the day‑to‑day operational management of an on‑site laboratory services team. This is a permanent role based in Macclesfield, responsible for delivering high‑quality stock management and laboratory support services within a regulated scientific environment. The Service Lead will provide leadership, ensure compliance with health and safety and quality standards, and act as the primary interface between the service team, key stakeholders, and the scientific community.
Key Responsibilities
- Lead and manage a team of 5–10 laboratory support associates, setting priorities and ensuring delivery of daily activities
- Provide line and performance management, including coaching, development, and performance reviews
- Ensure full compliance with Health & Safety, GMP, and local site requirements
- Act as the main point of contact for laboratory services, handling enquiries and service issues professionally
- Support development, implementation, and reporting of KPIs and SLAs
- Plan and deploy team resources effectively to meet operational demands and encourage skill development
- Drive continuous improvement initiatives, identifying efficiency and cost‑saving opportunities
- Prepare and review metrics, reports, and service data to support performance improvement
- Maintain, review, and update SOPs, training records, and compliance documentation
- Conduct regular service audits, risk assessments, and safety reviews
- Work collaboratively with other service leads, managers, and stakeholders to share best practice
- Ensure all training is completed on time and records are kept up to date
- Identify, act upon, and report any deviations from agreed procedures or quality standards
About You
- Proven experience in team leadership or service management, ideally within laboratory, scientific, or regulated environments
- Strong working knowledge of Health & Safety, quality systems, and compliance requirements
- Experience managing KPIs, SLAs, and performance metrics
- Excellent organisational and planning skills, with the ability to manage multiple priorities
- Confident communicator, able to engage with scientists, suppliers, and senior stakeholders
- Proactive, solution‑focused mindset with a track record of driving operational improvements
- Comfortable working both strategically and hands‑on as part of a wider lab support team
Why Join?
- Permanent opportunity at a major scientific site in Macclesfield
- Leadership role with visible impact on service quality and operational performance
- Opportunity to develop teams, shape processes, and implement improvements
- Collaborative, science‑driven working environment
QA Service Lead - Laboratory Services in Macclesfield employer: Avantor
Contact Detail:
Avantor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QA Service Lead - Laboratory Services in Macclesfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the scientific community and let them know you're on the hunt for a QA Service Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your leadership skills and compliance knowledge. Be ready to share examples of how you've driven operational improvements in past roles. We want to see that proactive, solution-focused mindset in action!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that match your skills and interests. Tailor your approach to show why you’re the perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and how you can contribute to their laboratory services team.
We think you need these skills to ace QA Service Lead - Laboratory Services in Macclesfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Service Lead – Laboratory Services. Highlight your experience in team leadership and compliance with health and safety standards, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've driven operational improvements and managed teams in regulated environments.
Showcase Your Communication Skills: As a Service Lead, you'll need to engage with various stakeholders. Use your application to demonstrate your confident communication style and ability to handle enquiries professionally.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Avantor
✨Know Your Stuff
Make sure you brush up on your knowledge of health and safety regulations, quality systems, and compliance requirements. Being able to discuss these topics confidently will show that you're serious about the role and understand the environment you'll be working in.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you set priorities, managed performance, or drove improvements. This will help demonstrate your capability to manage a team of laboratory support associates effectively.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific service issues or operational challenges. Practise articulating your thought process and solutions clearly, as this will showcase your proactive, solution-focused mindset.
✨Engage with Stakeholders
Since the role involves liaising with scientists and senior stakeholders, prepare to discuss how you would communicate and collaborate with them. Highlight any past experiences where you successfully engaged with different parties to achieve a common goal.