Delivery Technologist in Macclesfield

The Opportunity: You will play an important part in receipting, sampling, and dispensing Active Pharmaceutical Ingredients (API) for onward use or shipping, while supporting a broad range of warehouse activities and delivering excellent service to our customer groups.

This is a key operational role within the Derwent Warehouse, responsible for ensuring the smooth and efficient transfer of inbound and outbound materials in a GMP-regulated environment. This position operates within a Good Manufacturing Practice (GMP) facility and requires strong attention to detail, quality focus, and a commitment to compliance in all aspects of pharmaceutical operations.

What You Will Do

• Core Responsibilities

• Daily use of Inventory Management systems: Maintain accurate, up-to-date records and ensure data integrity for all stakeholders.
• Documentation management: Review, update, and maintain key documents in line with current practices and regulatory requirements.
• Customer service: Engage proactively with customers, understand their operational needs, and respond promptly to requests.
• Health & Safety compliance: Follow all H&S regulations and promote a culture of safety across Avantor teams.
• Process improvement: Identify and raise opportunities for operational enhancements and collaborate on implementation.
• ‘One Team’ approach: Provide support and cover for colleagues as needed, contributing to a collaborative environment.
• Deviation investigations: Participate in investigations, contribute to root-cause analysis, and support corrective actions.
• GMP & GDP compliance: Work in accordance with GMP and GDP (ALCOA+) guidelines, ensuring complete and accurate documentation.
• Dangerous goods shipping: Coordinate safe, compliant shipment of dangerous goods in line with IATA and ADR requirements.
• Quality Management Systems: Access, update, and maintain procedures and documentation through QMS platforms.

• Materials management: Accurately receive, locate, and store materials in line with standard procedures and Inventory Management requirements.
• API sampling & dispensing: Conduct sampling and dispensing of API in adherence to customer requirements and SHE guidelines.
• Global request processing: Manage global requests from our client’s scientists and collaborators, ensuring full GMP compliance, documentation accuracy, and product integrity.

Qualifications & Experience Required

• Understanding of customer service principles, SLAs, and KPIs
• Ability to follow SOPs and comply with GMP standards
• Strong written and verbal communication skills
• Bachelor’s degree or equivalent experience
• Knowledge of Health & Safety principles
• Experience using QMS tools and document-control processes

Desirable

• IATA, ADR, IMDG training (or willingness to obtain)
• Experience in a regulated environment, ideally pharmaceutical (training provided)
• Familiarity with warehouse or laboratory environments
• Understanding of GDP documentation standards and ALCOA+ principles

What we are looking for

• Clear and professional communication with internal and external stakeholders.
• Strong customer-service mindset with a proactive approach.
• Collaborative team player with commitment to shared goals.
• Proficient in Microsoft Office 365.
• Strong planning and time-management skills.
• Self-motivated with a drive for high-quality work and continuous improvement.
• Flexible and adaptable, with a positive and respectful team approach.
• High level of accountability and commitment to excellence.
• Ability to adjust priorities in a changing environment.
• Effective at managing time and resources to meet operational needs.

Interested? Let’s talk!