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For Companies At a Glance
- Tasks: Install, maintain, and repair laboratory equipment while ensuring top-notch customer service.
- Company: Avantor, a global leader in advancing life-changing science.
- Benefits: Flexible hours, ongoing training, and opportunities for career growth.
- Other info: Join a diverse team dedicated to creating a better world through science.
- Why this job: Make a real impact in healthcare by supporting innovative lab technologies.
- Qualifications: Degree in engineering and 3+ years of field service experience required.
The predicted salary is between 35000 - 45000 £ per year.
The Opportunity:
- Type: Field-based (home-based)
- Hours: Monday–Friday, 7:30 AM – 4:00 PM (flexible)
About the Role
Avantor is seeking an experienced Field Service Engineer to join the UK Service team, covering a key territory in and around London. This is a field-based role focused on providing technical support across laboratory equipment, ensuring installation, maintenance, calibration, and repair activities are delivered to a high standard while maintaining strong customer relationships.
Key Responsibilities
- Install, service, and repair laboratory equipment across client sites
- Perform calibration, validation, and preventative maintenance
- Diagnose faults and resolve technical issues independently
- Deliver a high-quality customer experience on-site
- Provide technical guidance and support to customers
- Plan and manage service visits efficiently within the assigned territory
- Identify opportunities to support service and product offerings
Candidate Profile
- Degree or diploma in Electrical, Electronic, or Mechanical Engineering
- Minimum 3+ years’ experience in field service or technical support
- Strong electronic and electrical troubleshooting skills
- Experience working across multiple types of equipment or products
- Ability to work independently in a field-based role
- Strong customer-facing and communication skills
- Problem-solving mindset with the ability to learn new technologies
- Full, clean UK driving licence
- Willingness to travel across the assigned territory
Location Requirement
Candidates should ideally be based in or near the following areas:
- Surrey
- Buckinghamshire
- Hertfordshire
- Greater London
Proximity to these locations is important to ensure efficient travel and effective coverage of the customer base.
Additional Information
- Travel required across the South UK / London area
- Ongoing technical training, including quarterly sessions
Apply
Applications are encouraged from candidates with relevant technical experience who are comfortable working independently and engaging directly with customers.
Field Service Engineer – South UK (London Area) employer: Avantor
Contact Detail:
Avantor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer – South UK (London Area)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Avantor and understand their values and mission. Be ready to discuss how your skills in electrical and mechanical engineering can contribute to their goals. Show them you're not just another candidate!
✨Tip Number 3
Practice your technical skills! Brush up on troubleshooting and maintenance techniques relevant to laboratory equipment. Being able to demonstrate your hands-on experience during interviews can really set you apart from the competition.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Avantor team. So, get that application in and let’s make it happen!
We think you need these skills to ace Field Service Engineer – South UK (London Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in field service engineering. We want to see how your skills match the job description, so don’t be shy about showcasing your technical expertise and customer service abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect fit. Keep it engaging and personal – we love to see your personality come through.
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've diagnosed and resolved technical issues. We’re looking for candidates who can think on their feet and tackle challenges head-on, so make sure to share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Avantor
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to laboratory equipment. Be prepared to discuss your experience with installation, maintenance, and troubleshooting. This will show that you’re not just familiar with the theory but can also apply it practically.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your problem-solving mindset and ability to think on your feet.
✨Customer Service is Key
Since this role involves a lot of customer interaction, be ready to talk about your approach to delivering excellent customer service. Share specific instances where you’ve built strong relationships or turned a challenging situation into a positive experience for the client.
✨Plan Your Journey
As this is a field-based role, make sure you know the areas you’ll be covering. Familiarise yourself with the geography of the London area and any potential travel routes. This shows that you’re proactive and organised, which are essential traits for a Field Service Engineer.