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- Tasks: Provide technical support for laboratory equipment, including installation and maintenance.
- Company: Avantor is a global leader in life-changing science, dedicated to advancing healthcare.
- Benefits: Enjoy flexible working hours, career growth opportunities, and a diverse, inclusive culture.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: A diploma or degree in engineering and four years of relevant experience are required.
- Other info: Join a team of 14,000+ passionate associates committed to making a difference.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Field Service Engineer – South (M/F/D) role at Avantor
Join to apply for the Field Service Engineer – South (M/F/D) role at Avantor
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Field Service Engineer
The Opportunity
Field Service Engineer
Location: UK – South (Ideally Reading, Basingstoke, Oxford, High Wycombe)
Working Hours: Monday–Friday, 7:30 AM–4:00 PM (Flexible)
Avantor is seeking an experienced Field Service Engineer with expertise in laboratory equipment. This role involves providing comprehensive technical support, including installation, preventative maintenance, repair, and calibration, ensuring timely and efficient service.
Reporting Structure
The Field Service Engineer will report directly to the Service Manager .
Candidates should be attentive to customer requirements, offering professional advice when needed, while also promoting products and service contracts whenever possible.
Key Responsibilities
- Perform calibration, validation, and service for all laboratory products.
- Ensure timely equipment maintenance as part of the central maintenance service team.
- Manage goods receiving and delivery processes.
- Oversee order management to guarantee complete and punctual delivery.
- Collaborate with the supply chain to meet customer delivery deadlines.
- Foster positive customer relationships and provide an excellent service experience.
- Handle returned and defective products with VWR and other suppliers.
- Proactively engage with stakeholders to resolve issues and escalate challenges when necessary.
Qualifications
- Diploma/Degree in Mechanical or Electrical Engineering (or a related discipline).
- Minimum of four years’ experience in technical services or a similar role.
Required Skills & Abilities
- Full, clean driving license.
- Strong background in field service or technical support within high-value electrical capital equipment environments.
- Exceptional customer-facing skills.
- Willingness to travel between different client sites.
- Ability to remain calm under pressure.
- Self-motivated with excellent time management.
- Up-to-date knowledge of relevant technical developments.
- Experience using SAP.
Join our team and make an impact! If you’re an experienced engineer looking for a rewarding role with a forward-thinking company, we encourage you to apply today.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people\’s lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom\’s voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Privacy Policy
We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.
3rd Party Non-Solicitation Policy
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
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Field Service Engineer - South (M/F/D) employer: Avantor
Contact Detail:
Avantor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - South (M/F/D)
✨Tip Number 1
Familiarise yourself with Avantor's products and services. Understanding their laboratory equipment and the specific technical support they offer will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former Field Service Engineers at Avantor. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Highlight your customer-facing skills in discussions. Since the role requires excellent interaction with clients, showcasing your ability to build relationships and resolve issues will set you apart.
✨Tip Number 4
Be prepared to discuss your experience with SAP and any relevant technical developments. This knowledge is crucial for the role, and demonstrating your expertise can significantly boost your chances.
We think you need these skills to ace Field Service Engineer - South (M/F/D)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service engineering, particularly with laboratory equipment. Emphasise your technical skills and any specific achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience in technical support and customer service, and explain how you can contribute to Avantor's mission.
Highlight Relevant Qualifications: Clearly state your diploma or degree in Mechanical or Electrical Engineering, along with any additional certifications. This will demonstrate your qualifications and commitment to the field.
Showcase Soft Skills: In your application, highlight your exceptional customer-facing skills and ability to remain calm under pressure. These soft skills are crucial for a Field Service Engineer and should be evident in your examples.
How to prepare for a job interview at Avantor
✨Showcase Your Technical Expertise
As a Field Service Engineer, it's crucial to demonstrate your technical knowledge in laboratory equipment. Be prepared to discuss specific experiences where you've successfully installed, maintained, or repaired equipment, and highlight any relevant certifications or training.
✨Emphasise Customer Service Skills
This role requires exceptional customer-facing skills. During the interview, share examples of how you've built positive relationships with clients and resolved their issues effectively. This will show that you understand the importance of customer satisfaction in your work.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Prepare for scenario-based questions where you might need to explain how you would handle a malfunctioning piece of equipment or a tight deadline for service delivery.
✨Demonstrate Your Time Management Skills
Field Service Engineers often juggle multiple tasks and travel between sites. Discuss your time management strategies and provide examples of how you've prioritised tasks in previous roles to ensure timely service delivery.
