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- Tasks: Lead a dynamic lab team, ensuring top-notch service and compliance in a scientific environment.
- Company: Join Avantor, a leader in innovative laboratory services with a commitment to inclusivity.
- Benefits: Enjoy a permanent role with career growth, competitive salary, and a supportive culture.
- Other info: Collaborative atmosphere with opportunities for personal and professional development.
- Why this job: Make a real difference by enabling life-changing medical devices and improving service quality.
- Qualifications: Proven leadership experience in lab or regulated environments and strong organisational skills.
The predicted salary is between 40000 - 50000 £ per year.
Our client is seeking a Service Lead to oversee the day-to-day operational management of an on-site laboratory services team. This is a permanent role based in Macclesfield, responsible for delivering high-quality stock management and laboratory support services within a regulated scientific environment.
The Service Lead will provide leadership, ensure compliance with health and safety and quality standards, and act as the primary interface between the service team, key stakeholders, and the scientific community.
As Service Lead, you will have full responsibility for the operational performance of your team, ensuring contracted services are delivered efficiently, safely, and to the highest standard.
- Lead and manage a team of 5-10 laboratory support associates, setting priorities and ensuring delivery of daily activities.
- Provide line and performance management, including coaching, development, and performance reviews.
- Ensure full compliance with Health & Safety, GMP, and local site requirements.
- Act as the main point of contact for laboratory services, handling enquiries and service issues professionally.
- Support development, implementation, and reporting of KPIs and SLAs.
- Prepare and review metrics, reports, and service data to support performance improvement.
- Conduct regular service audits, risk assessments, and safety reviews.
- Work collaboratively with other service leads, managers, and stakeholders to share best practice.
- Ensure all training is completed on time and records are kept up to date.
- Identify, act upon, and report any deviations from agreed procedures or quality standards.
Proven experience in team leadership or service management, ideally within laboratory, scientific, or regulated environments.
Strong working knowledge of Health & Safety, quality systems, and compliance requirements.
Experience managing KPIs, SLAs, and performance metrics.
Excellent organisational and planning skills, with the ability to manage multiple priorities.
Comfortable working both strategically and hands-on as part of a wider lab support team.
Permanent opportunity at a major scientific site in Macclesfield. Leadership role with visible impact on service quality and operational performance.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success.
Locations
QA Service Lead in Cheshire, Warrington employer: Avantor
Contact Detail:
Avantor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QA Service Lead in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in laboratory services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in team leadership and compliance. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your achievements! When discussing your past roles, highlight specific examples of how you've improved service quality or operational performance. Numbers speak volumes, so if you’ve managed KPIs or SLAs, make sure to mention them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace QA Service Lead in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Lead role. Highlight your leadership experience, especially in laboratory or regulated environments, and don’t forget to mention any relevant KPIs or SLAs you've managed.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Be sure to mention your commitment to health and safety standards and quality compliance.
Showcase Your Team Management Skills: Since this role involves leading a team, be sure to include examples of how you've successfully managed teams in the past. Talk about your coaching style and how you’ve helped team members grow and succeed.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Avantor
✨Know Your Stuff
Make sure you brush up on your knowledge of health and safety regulations, quality systems, and compliance requirements. Being able to discuss these topics confidently will show that you're serious about the role and understand the environment you'll be working in.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you set priorities, managed performance, or coached team members. This will help demonstrate your capability as a Service Lead.
✨Be Metrics Savvy
Familiarise yourself with KPIs and SLAs relevant to laboratory services. Be ready to discuss how you've used metrics to drive performance improvement in previous roles. This shows that you can not only manage but also enhance operational performance.
✨Engage with Stakeholders
Think about how you would handle enquiries and service issues from key stakeholders. Prepare to discuss your approach to communication and collaboration, as this is crucial for the role. Showing that you can effectively interface with various parties will set you apart.