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For Companies At a Glance
- Tasks: Lead a dynamic lab team, ensuring top-notch service and compliance in a scientific environment.
- Company: Join Avantor, a global leader in life-changing science.
- Benefits: Permanent role with career growth, competitive salary, and a collaborative culture.
- Other info: Exciting opportunity to shape processes and drive continuous improvement.
- Why this job: Make a real impact on service quality and operational performance in science.
- Qualifications: Experience in team leadership and knowledge of health and safety standards required.
The predicted salary is between 40000 - 50000 £ per year.
The Opportunity: Service Lead - Laboratory Services
Location: Macclesfield
Contract: Permanent
Our client is seeking a Service Lead to oversee the day-to-day operational management of an on-site laboratory services team. This is a permanent role based in Macclesfield, responsible for delivering high-quality stock management and laboratory support services within a regulated scientific environment. The Service Lead will provide leadership, ensure compliance with health and safety and quality standards, and act as the primary interface between the service team, key stakeholders, and the scientific community.
The Role
As Service Lead, you will have full responsibility for the operational performance of your team, ensuring contracted services are delivered efficiently, safely, and to the highest standard. You will manage workload prioritisation, team development, compliance, and continuous improvement initiatives.
Key Responsibilities:
- Lead and manage a team of 5-10 laboratory support associates, setting priorities and ensuring delivery of daily activities
- Provide line and performance management, including coaching, development, and performance reviews
- Ensure full compliance with Health & Safety, GMP, and local site requirements
- Act as the main point of contact for laboratory services, handling enquiries and service issues professionally
- Support development, implementation, and reporting of KPIs and SLAs
- Plan and deploy team resources effectively to meet operational demands and encourage skill development
- Drive continuous improvement initiatives, identifying efficiency and cost-saving opportunities
- Prepare and review metrics, reports, and service data to support performance improvement
- Maintain, review, and update SOPs, training records, and compliance documentation
- Conduct regular service audits, risk assessments, and safety reviews
- Work collaboratively with other service leads, managers, and stakeholders to share best practice
- Ensure all training is completed on time and records are kept up to date
- Identify, act upon, and report any deviations from agreed procedures or quality standards
About You:
- Proven experience in team leadership or service management, ideally within laboratory, scientific, or regulated environments
- Strong working knowledge of Health & Safety, quality systems, and compliance requirements
- Experience managing KPIs, SLAs, and performance metrics
- Excellent organisational and planning skills, with the ability to manage multiple priorities
- Confident communicator, able to engage with scientists, suppliers, and senior stakeholders
- Proactive, solution-focused mindset with a track record of driving operational improvements
- Comfortable working both strategically and hands-on as part of a wider lab support team
Why Join?
- Permanent opportunity at a major scientific site in Macclesfield
- Leadership role with visible impact on service quality and operational performance
- Opportunity to develop teams, shape processes, and implement improvements
- Collaborative, science-driven working environment
Interested? Let’s talk!
Locations
QA Service Lead in Cheshire, Macclesfield employer: Avantor
Contact Detail:
Avantor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QA Service Lead in Cheshire, Macclesfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the scientific community and let them know you're on the lookout for a Service Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your leadership skills and compliance knowledge. Be ready to share examples of how you've driven operational improvements in past roles. We want to see that proactive, solution-focused mindset in action!
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Avantor.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind.
We think you need these skills to ace QA Service Lead in Cheshire, Macclesfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Lead role. Highlight your experience in team leadership and compliance within laboratory environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant achievements that demonstrate your proactive, solution-focused mindset.
Showcase Your Communication Skills: As a Service Lead, you'll be engaging with various stakeholders. In your application, highlight examples of how you've effectively communicated with teams or clients in the past. We love seeing confident communicators!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our awesome team at Avantor!
How to prepare for a job interview at Avantor
✨Know Your Stuff
Make sure you brush up on your knowledge of health and safety regulations, quality systems, and compliance requirements. Being able to discuss these topics confidently will show that you're serious about the role and understand the environment you'll be working in.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you managed workload prioritisation or drove continuous improvement initiatives. This will help demonstrate your capability as a Service Lead.
✨Engage with Stakeholders
Since the role involves acting as the main point of contact for laboratory services, practice how you would communicate with different stakeholders. Be ready to discuss how you would handle enquiries and service issues professionally, showcasing your confident communication skills.
✨Be Solution-Focused
During the interview, highlight your proactive mindset by discussing past challenges you've faced and how you overcame them. Employers love candidates who can think on their feet and come up with effective solutions, especially in a regulated scientific environment.