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For Companies At a Glance
- Tasks: Lead a dynamic lab team, ensuring top-notch service and compliance in a scientific environment.
- Company: Avantor, a major player in life-changing science with a collaborative culture.
- Benefits: Permanent role with opportunities for career growth and skill development.
- Other info: Join a diverse team dedicated to advancing science and improving lives.
- Why this job: Make a real impact on service quality and operational performance in a vital industry.
- Qualifications: Experience in team leadership and knowledge of health and safety regulations.
The predicted salary is between 40000 - 50000 £ per year.
The Opportunity:
Our client is seeking a Service Lead to oversee the day-to-day operational management of an on-site laboratory services team. This is a permanent role based in Macclesfield, responsible for delivering high-quality stock management and laboratory support services within a regulated scientific environment.
The Service Lead will provide leadership, ensure compliance with health and safety and quality standards, and act as the primary interface between the service team, key stakeholders, and the scientific community.
The Role:
As Service Lead, you will have full responsibility for the operational performance of your team, ensuring contracted services are delivered efficiently, safely, and to the highest standard. You will manage workload prioritisation, team development, compliance, and continuous improvement initiatives.
Key Responsibilities:
- Lead and manage a team of 5-10 laboratory support associates, setting priorities and ensuring delivery of daily activities.
- Provide line and performance management, including coaching, development, and performance reviews.
- Ensure full compliance with Health & Safety, GMP, and local site requirements.
- Act as the main point of contact for laboratory services, handling enquiries and service issues professionally.
- Support development, implementation, and reporting of KPIs and SLAs.
- Plan and deploy team resources effectively to meet operational demands and encourage skill development.
- Drive continuous improvement initiatives, identifying efficiency and cost-saving opportunities.
- Prepare and review metrics, reports, and service data to support performance improvement.
- Maintain, review, and update SOPs, training records, and compliance documentation.
- Conduct regular service audits, risk assessments, and safety reviews.
- Work collaboratively with other service leads, managers, and stakeholders to share best practice.
- Ensure all training is completed on time and records are kept up to date.
- Identify, act upon, and report any deviations from agreed procedures or quality standards.
About You:
- Proven experience in team leadership or service management, ideally within laboratory, scientific, or regulated environments.
- Strong working knowledge of Health & Safety, quality systems, and compliance requirements.
- Experience managing KPIs, SLAs, and performance metrics.
- Excellent organisational and planning skills, with the ability to manage multiple priorities.
- Confident communicator, able to engage with scientists, suppliers, and senior stakeholders.
- Proactive, solution-focused mindset with a track record of driving operational improvements.
- Comfortable working both strategically and hands-on as part of a wider lab support team.
Why Join?
- Permanent opportunity at a major scientific site in Macclesfield.
- Leadership role with visible impact on service quality and operational performance.
- Opportunity to develop teams, shape processes, and implement improvements.
- Collaborative, science-driven working environment.
Interested? Let’s talk!
QA Service Lead in Adlington employer: Avantor
Contact Detail:
Avantor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QA Service Lead in Adlington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in laboratory services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in team leadership and compliance. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Showcase your achievements! Be ready to discuss specific examples of how you've driven operational improvements or managed KPIs in previous roles. Numbers speak volumes, so bring data to back up your claims.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace QA Service Lead in Adlington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Lead role. Highlight your experience in team leadership and compliance within laboratory environments, as this will show us you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've driven operational improvements or managed KPIs in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. This helps us quickly see how you fit into the role and our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures it gets to the right people and makes the process smoother for both you and us!
How to prepare for a job interview at Avantor
✨Know Your Stuff
Make sure you brush up on your knowledge of health and safety regulations, quality systems, and compliance requirements. Being able to discuss these topics confidently will show that you're serious about the role and understand the environment you'll be working in.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you managed performance, prioritised tasks, or drove continuous improvement initiatives. This will help demonstrate your capability as a Service Lead.
✨Engage with Stakeholders
Practice how you would communicate with different stakeholders, from scientists to senior management. Being a confident communicator is key, so consider role-playing scenarios where you handle enquiries or service issues professionally.
✨Be Ready for Problem-Solving
Expect questions that assess your problem-solving skills. Prepare to discuss how you've identified efficiency opportunities or dealt with deviations from procedures in previous roles. A proactive, solution-focused mindset is what they’re looking for!