At a Glance
- Tasks: Provide first and second-line IT support, solving tech issues for our team.
- Company: Join AvantiGas, a leading UK LPG distributor with a focus on innovation.
- Benefits: Competitive salary, professional development, and a collaborative team environment.
- Other info: Opportunity for international travel and exposure to diverse IT projects.
- Why this job: Be the go-to tech guru, making a real difference in a dynamic workplace.
- Qualifications: Experience in IT support, strong problem-solving skills, and good communication.
The predicted salary is between 33750 - 41250 £ per year.
- Head Office Based | Chesterfield | Competitive Salary + Benefits
- Keep Our People Connected, Every Day
Avanti Gas is looking for a proactive and customer-focused IT Support Technician to join our IT team, supporting employees across Avanti Gas (our UK business) and Kosan Gas (our Nordics business) with first- and second-line technical support.
We are looking for someone who enjoys problem-solving, working with people, and getting hands‑on with a wide range of technologies - someone who can diagnose issues quickly, communicate clearly, and keep our IT systems, hardware, and software running smoothly for everyone who relies on them.
The Opportunity
As IT Support Technician, you will be the first point of contact for IT queries across the business, providing proactive support to employees and ensuring technical issues are resolved efficiently and within agreed timeframes.
Reporting to the IT Service Manager for the UK and Nordics, and working within our wider matrix organisation, you will be part of a team of three based in the UK, working alongside three further colleagues in our Danish business.
This is more than a helpdesk role - it's about being a reliable technical focal point across a broad range of IT projects and activities, helping to keep hardware, software, and systems running smoothly while supporting the wider business as it grows.
Some travel to depots across the UK should be expected, with occasional international travel to support the wider region.
- What You Will Be Doing
- Act as the first point of contact for IT queries via telephone and our helpdesk ticketing system.
- Promote the use of our bespoke self‑service portal within Service Now, helping end users submit requests to the correct IT team.
- Diagnose and resolve technical issues with hardware, software, networks, and peripherals.
- Set up, configure, and maintain laptops, mobile devices, and other IT equipment.
- Support users with Microsoft 365, Windows, and other common business applications.
- Perform user administration duties across Active Directory and other platforms.
- Record and manage issues using Service Now, resolving user faults within agreed fix times and maintaining SLAs.
- Use remote‑control software tools to diagnose and resolve faults efficiently.
- Support the delivery of key business and transformation projects, liaising with international technical teams across the UGI group.
- Complete equipment assessments and checks on returned assets, maintaining accurate asset deployment registers.
- What We Are Looking For
Functional
- Experience working within the support function of an IT department.
- Experience of mobile hardware and software (Android).
- Competence with Microsoft Windows, Active Directory, Group Policy, Core View, Office 365 and related applications.
- Experience of Azure is desirable but not essential.
- Familiarity with hardware builds, imaging, and deployments is desirable.
- Experience supporting Vo IP systems and mobile device management (MDM) is desirable.
- An IT and/or Microsoft qualification, such as ITIL processes or Microsoft Certified, is desirable.
- Good knowledge of cloud‑based solutions and operations.
- Ability to work to tight deadlines under pressure, prioritising your own workload.
Personal
- Excellent interpersonal skills and stakeholder management.
- Excellent verbal and written communication skills across all levels of the business.
- Effective planning and organisation, with the ability to handle conflicting priorities.
- A problem‑solving approach to activities and tasks.
- Willingness to undertake manual handling for equipment movements.
- The Rewards
- Exposure to a broad range of IT projects across an international business
- Collaborative team environment with strong support from your line manager and colleagues
- Professional development and ongoing training opportunities
- About Avanti Gas
Part of UGI International, Avanti Gas is a leading UK LPG distributor committed to delivering safe and efficient energy solutions.
We supply homes and businesses across the country and work closely with our sister business, Kosan Gas, in the Nordics.
We're continuing to invest in our people, processes and technology as we grow.
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IT Support Technician in Chesterfield employer: AvantiGas
AvantiGas is an exceptional employer, offering a dynamic work environment in Chesterfield where safety and professional development are at the forefront. As part of UGI International, employees benefit from international resources while enjoying a strong focus on team leadership and career growth opportunities. With a commitment to a safety-first culture and comprehensive benefits, including competitive salaries and enhanced leave, AvantiGas is dedicated to fostering a rewarding workplace for its HSSEQ professionals.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Chesterfield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what AvantiGas values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges AvantiGas might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at AvantiGas!
✨Direct Apply to AvantiGas
Let's not forget to apply directly through the AvantiGas website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Chesterfield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at AvantiGas.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at AvantiGas. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at AvantiGas
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
