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For Companies At a Glance
- Tasks: Support IT operations and AI tech in a fast-paced legal environment.
- Company: Avantia Law, a leader in legal services innovation.
- Benefits: Competitive salary, flexible hours, and growth opportunities.
- Why this job: Join a dynamic team at the forefront of legal tech and make a real impact.
- Qualifications: Experience with Windows, macOS, and Microsoft 365; strong problem-solving skills.
- Other info: Opportunity for international exposure and career advancement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Avantia Law is leading the way in legal services innovation. Our team of talented lawyers, backed by AI, work with clients to deliver routine legal and compliance work fast and cost‑efficiently. As an IT Support & AI Tech Specialist, you will be the face of IT within our fast‑paced firm. You will work closely with legal experts, executive leadership, and high‑profile clients to ensure seamless technology operations, top‑tier service delivery, and expert support for our in‑house AI tool, Ava. This is an exceptional opportunity to work at the intersection of legal services and advanced technology, within a high‑growth environment where your contribution will have real visibility and impact.
Key Responsibilities
- Internal IT Operations
- Set up, maintain, and provide hands‑on support for employee devices (Windows, macOS, and mobile).
- Manage users, licenses, security settings, and policies in Microsoft 365 (including Exchange, SharePoint, OneDrive, Teams, and Intune).
- Share the employee & customer onboarding/offboarding process: device provisioning, account creation, and permission management.
- Monitor and maintain IT security best practices (MFA, endpoint protection, device patching, etc.) aligned with compliance frameworks (Cyber Essentials, ISO27001, SOC 2).
- Support and contribute to the firm’s compliance initiatives, including audits and certification processes.
- Assist in evaluating, implementing, and optimising new IT tools, services, and automations to enhance operational efficiency.
- AI Tech Support
- Act as a trusted technology partner to our executive leadership, legal teams, and Private Equity clients.
- Provide expert technical support for our AI platform, Ava, assisting both internal users and external clients in onboarding, troubleshooting, and maximising its functionality.
- Represent the IT function in high‑stakes client interactions, offering discreet, professional, and solution‑focused service.
- Collaborate with senior leadership on key projects, system rollouts, and operational improvements.
- Global Support & Flexibility
- Provide occasional out‑of‑hours support for critical incidents or to assist US‑based clients and portfolio companies.
- Support the firm’s growth by contributing to international IT operations as needed.
Requirements
Essential
- You have the determination and adaptability to thrive in a high‑pressure, high‑tech environment.
- Strong hands‑on experience supporting both Windows and macOS environments.
- Deep expertise in Microsoft 365 administration and security.
- Knowledge of device management tools (e.g. Intune, Kandji) and endpoint protection solutions.
- Excellent interpersonal and communication skills, with the confidence and credibility to support executive and client stakeholders.
- A proactive, hands‑on mindset with strong problem‑solving and troubleshooting skills.
- Understanding of networking fundamentals (VPNs, firewalls, Wi‑Fi systems, remote access).
Desirable
- Exposure to legal, private equity, or financial services environments.
- Experience supporting or administering AI‑based applications or workflow tools.
- Familiarity with security frameworks (ISO 27001, SOC 2) and compliance requirements.
- Experience with scripting (PowerShell) or IT automation tools.
- Knowledge of additional SaaS platforms (Slack, HubSpot, etc.).
Seniority level: Associate
Employment type: Full‑time
Job function: Information Technology
Industries: IT Services and IT Consulting
Location: London, England, United Kingdom
IT Support & AI Tech Specialist employer: Avantia Law
Contact Detail:
Avantia Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support & AI Tech Specialist
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to IT and AI. It's all about making connections that could lead to your next opportunity, so don’t be shy – introduce yourself and chat with others in the field.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, especially those involving AI tools. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot issues with Windows or macOS, or how you'd explain tech concepts to non-tech folks. Confidence is key, so get comfortable with your responses!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make an impact in the IT and legal sectors. Your dream job could be just a click away!
We think you need these skills to ace IT Support & AI Tech Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Support & AI Tech Specialist. Highlight your experience with Windows, macOS, and Microsoft 365, as well as any relevant AI tech support you've provided. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for technology and legal services. Tell us why you’re excited about working at Avantia Law and how you can contribute to our innovative team. Keep it engaging and personal!
Showcase Problem-Solving Skills: In your application, don’t just list your skills—give us examples of how you've tackled challenges in previous roles. We love seeing a proactive mindset, so share specific instances where you’ve solved tech issues or improved processes.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at Avantia Law
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, macOS, and Microsoft 365. Be ready to discuss your hands-on experience with these systems, as well as any device management tools you've used. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled tech issues in the past, especially in high-pressure situations. Think about specific challenges you've faced and how you resolved them. This will demonstrate your proactive mindset and ability to thrive in a fast-paced environment.
✨Understand the Role of AI in Legal Services
Familiarise yourself with how AI tools like Ava are transforming legal services. Be prepared to discuss your thoughts on AI applications and how they can enhance operational efficiency. Showing that you understand the intersection of technology and law will set you apart from other candidates.
✨Communicate Like a Pro
Since you'll be interacting with executive leadership and clients, practice your communication skills. Be clear, concise, and professional in your responses. Think about how you can convey complex tech concepts in an easy-to-understand way, as this will be crucial in your role.
