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- Tasks: Provide front-line IT support and solve problems for users across multiple sites.
- Company: Established UK business with a supportive internal IT team.
- Benefits: Salary up to £34,000, 25 days holiday, pension, and health support.
- Other info: Great long-term progression opportunities and involvement in exciting projects.
- Why this job: Join a stable company and gain broad technical exposure in a dynamic environment.
- Qualifications: Experience in IT support, strong Windows skills, and good communication.
The predicted salary is between 34000 - 34000 £ per year.
An established and growing UK business is looking for a Service Desk Analyst to join its internal IT team based in Milton Keynes. This is an excellent opportunity for someone with IT support or service desk experience who enjoys solving problems, supporting users, and working across a varied technical environment.
You will provide front-line IT support to internal users across multiple sites, supporting hardware, software, Microsoft 365, Active Directory, networking, telephony, and desktop environments. The role offers exposure beyond a traditional helpdesk environment, including involvement in infrastructure support, cyber security initiatives, device deployment, and continuous improvement projects.
RESPONSIBILITIES- Provide 1st line IT support to internal users
- Log and manage incidents and service requests
- Support Windows desktops, laptops, Microsoft 365, and Active Directory
- Configure hardware and equipment for new starters
- Support networking, VPN, wireless access, and mobile devices
- Assist with PC and laptop imaging and deployment
- Maintain helpdesk documentation and processes
- Deliver excellent customer service across the business
- Support wider IT infrastructure and cyber security initiatives
- Experience within an IT support, helpdesk, or service desk environment
- Strong Windows desktop support skills
- Microsoft 365 / Office 365 experience
- Active Directory administration exposure
- Hardware troubleshooting and setup experience
- Good communication and problem-solving skills
- Microsoft Intune
- Networking support
- VPN support
- ITIL Foundation
- Telephony or cloud contact centre systems
- ERP or SQL exposure
- Salary up to £34,000
- Office-based role in Milton Keynes
- 25 days holiday rising with service
- Pension contribution
- Health and wellbeing support
- Structured development opportunities
- Additional employee benefits and discounts
This is a great opportunity to join a stable business offering long-term progression and broad technical exposure within a supportive IT environment.
Service Desk Analyst employer: Avanti
Contact Detail:
Avanti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Desk Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows support, Microsoft 365, and Active Directory. We want you to shine when they ask about your troubleshooting techniques!
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples where you’ve successfully resolved issues in a service desk environment. We love hearing about real-life scenarios that demonstrate your ability to support users effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to contribute to our IT team in Milton Keynes.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and skills relevant to the Service Desk Analyst role. We want to see how your background aligns with the responsibilities mentioned in the job description, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who enjoys solving problems, so share those moments where you’ve made a difference in a technical environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Avanti
✨Know Your Tech
Make sure you brush up on your technical skills, especially around Windows desktops, Microsoft 365, and Active Directory. Be ready to discuss your experience with these tools and how you've used them to solve problems in the past.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled tricky IT issues before. Think about specific incidents where you provided excellent customer service or resolved a complex problem, as this will demonstrate your ability to think on your feet.
✨Understand the Company Culture
Research the company and its values. Knowing what they stand for can help you tailor your answers and show that you're a good fit for their team. Plus, it’ll give you a chance to ask insightful questions during the interview.
✨Practice Makes Perfect
Run through some common interview questions with a friend or in front of a mirror. This will help you articulate your thoughts clearly and confidently, making a great impression when it’s your turn to shine.