At a Glance
- Tasks: Provide front-line IT support and solve tech problems for users across multiple sites.
- Company: Established UK business with a supportive internal IT team.
- Benefits: Competitive salary, 25 days holiday, pension, health support, and development opportunities.
- Other info: Great long-term progression in a stable and innovative environment.
- Why this job: Join a dynamic team and gain broad technical exposure while making a real impact.
- Qualifications: Experience in IT support, strong Windows skills, and good communication abilities.
The predicted salary is between 34000 - 34000 € per year.
An established and growing UK business is looking for a Service Desk Analyst to join its internal IT team based in Milton Keynes. This is an excellent opportunity for someone with IT support or service desk experience who enjoys solving problems, supporting users, and working across a varied technical environment.
You will provide front-line IT support to internal users across multiple sites, supporting hardware, software, Microsoft 365, Active Directory, networking, telephony, and desktop environments. The role offers exposure beyond a traditional helpdesk environment, including involvement in infrastructure support, cyber security initiatives, device deployment, and continuous improvement projects.
RESPONSIBILITIES- Provide 1st line IT support to internal users
- Log and manage incidents and service requests
- Support Windows desktops, laptops, Microsoft 365, and Active Directory
- Configure hardware and equipment for new starters
- Support networking, VPN, wireless access, and mobile devices
- Assist with PC and laptop imaging and deployment
- Maintain helpdesk documentation and processes
- Deliver excellent customer service across the business
- Support wider IT infrastructure and cyber security initiatives
- Experience within an IT support, helpdesk, or service desk environment
- Strong Windows desktop support skills
- Microsoft 365 / Office 365 experience
- Active Directory administration exposure
- Hardware troubleshooting and setup experience
- Good communication and problem-solving skills
- Microsoft Intune
- Networking support
- VPN support
- ITIL Foundation
- Telephony or cloud contact centre systems
- ERP or SQL exposure
- Salary up to £34,000
- Office-based role in Milton Keynes
- 25 days holiday rising with service
- Pension contribution
- Health and wellbeing support
- Structured development opportunities
- Additional employee benefits and discounts
This is a great opportunity to join a stable business offering long-term progression and broad technical exposure within a supportive IT environment.
IT Support / Service Desk Technician in Milton Keynes employer: Avanti
Join a dynamic and supportive IT team in Milton Keynes, where your skills as an IT Support / Service Desk Technician will be valued and nurtured. With a focus on employee growth, the company offers structured development opportunities, health and wellbeing support, and a generous holiday package, making it an excellent employer for those seeking a rewarding career in technology. Experience a collaborative work culture that encourages innovation and involvement in exciting projects beyond traditional helpdesk duties.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support / Service Desk Technician in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and maybe even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We recommend practising how you'd troubleshoot issues with Windows desktops or Microsoft 365, as these are key areas they'll want to see your skills in.
✨Tip Number 3
Show off your problem-solving skills during the interview! Use real-life examples from your past experiences where you successfully resolved technical issues or improved processes. This will help us stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace IT Support / Service Desk Technician in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience and skills relevant to the role. We want to see how your background aligns with the responsibilities listed in the job description, so don’t hold back on showcasing your Windows desktop support and Microsoft 365 expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing candidates who are excited about solving problems and providing excellent customer service.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re looking for those who can think on their feet and provide effective solutions, so share any relevant experiences that demonstrate your problem-solving prowess!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at Avanti
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows desktops, Microsoft 365, and Active Directory. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done in the past.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled tricky IT issues before. Think about specific incidents where you provided excellent customer service while resolving a problem, as this will demonstrate your ability to handle the role's responsibilities.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its IT environment. Understanding their infrastructure and any recent projects or initiatives can help you tailor your answers and show that you're genuinely interested in the role.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about their approach to cyber security initiatives or how they support continuous improvement projects. This shows your enthusiasm for the role and your desire to contribute to their success.
