At a Glance
- Tasks: Provide front-line IT support and solve problems for users across multiple sites.
- Company: Established UK business with a supportive internal IT team.
- Benefits: Competitive salary, 25 days holiday, pension, health support, and development opportunities.
- Other info: Long-term progression and involvement in exciting projects like cyber security.
- Why this job: Join a dynamic team and gain broad technical exposure in a stable environment.
- Qualifications: Experience in IT support, strong Windows skills, and good communication abilities.
The predicted salary is between 34000 - 34000 € per year.
An established and growing UK business is looking for a Service Desk Analyst to join its internal IT team based in Milton Keynes. This is an excellent opportunity for someone with IT support or service desk experience who enjoys solving problems, supporting users, and working across a varied technical environment.
You will provide front-line IT support to internal users across multiple sites, supporting hardware, software, Microsoft 365, Active Directory, networking, telephony, and desktop environments. The role offers exposure beyond a traditional helpdesk environment, including involvement in infrastructure support, cyber security initiatives, device deployment, and continuous improvement projects.
RESPONSIBILITIES- Provide 1st line IT support to internal users
- Log and manage incidents and service requests
- Support Windows desktops, laptops, Microsoft 365, and Active Directory
- Configure hardware and equipment for new starters
- Support networking, VPN, wireless access, and mobile devices
- Assist with PC and laptop imaging and deployment
- Maintain helpdesk documentation and processes
- Deliver excellent customer service across the business
- Support wider IT infrastructure and cyber security initiatives
- Experience within an IT support, helpdesk, or service desk environment
- Strong Windows desktop support skills
- Microsoft 365 / Office 365 experience
- Active Directory administration exposure
- Hardware troubleshooting and setup experience
- Good communication and problem-solving skills
- Microsoft Intune
- Networking support
- VPN support
- ITIL Foundation
- Telephony or cloud contact centre systems
- ERP or SQL exposure
- Salary up to £34,000
- Office-based role in Milton Keynes
- 25 days holiday rising with service
- Pension contribution
- Health and wellbeing support
- Structured development opportunities
- Additional employee benefits and discounts
This is a great opportunity to join a stable business offering long-term progression and broad technical exposure within a supportive IT environment.
IT Support and Service Desk Operator in Milton Keynes employer: Avanti
Join a dynamic and supportive IT team in Milton Keynes, where your skills in IT support will be valued and nurtured. With a focus on employee growth, the company offers structured development opportunities, health and wellbeing support, and a generous holiday package, making it an excellent employer for those seeking a rewarding career in technology. Experience a collaborative work culture that encourages innovation and involvement in exciting projects beyond traditional helpdesk duties.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support and Service Desk Operator in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT support role.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, ask for a technical assessment during the interview. This is your moment to shine and demonstrate your problem-solving abilities with Windows desktops and Microsoft 365.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common IT support scenarios and how you’d handle them. We want to see how you approach troubleshooting and customer service, so be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support and Service Desk Operator in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience and skills relevant to the role. We want to see how your background aligns with the responsibilities listed, like supporting Windows desktops and managing incidents.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Mention specific experiences that showcase your problem-solving skills and customer service focus.
Show Off Your Technical Skills:Don’t forget to mention your experience with Microsoft 365, Active Directory, and any other relevant tech skills. We love seeing candidates who are familiar with the tools we use daily, so make sure to highlight those!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Avanti
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows desktops, Microsoft 365, and Active Directory. Be ready to discuss your troubleshooting experiences and how you've resolved issues in the past.
✨Show Off Your Customer Service Skills
Since this role involves delivering excellent customer service, think of examples where you've gone above and beyond for users. Prepare to share stories that highlight your communication skills and problem-solving abilities.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its IT environment. Understanding their infrastructure and any recent projects can help you tailor your answers and show genuine interest in the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team, ongoing projects, or the company's approach to cyber security. This shows you're engaged and keen to be part of their journey.
