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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for internal users.
- Company: Join a global leader in medical research tech, driving breakthroughs in DNA and disease research.
- Benefits: Enjoy remote work options, generous holiday, healthcare, and a bonus scheme.
- Why this job: Be part of a passionate team making a real impact in the medical field.
- Qualifications: Proactive with strong troubleshooting skills; experience with Windows Servers and Office 365 is essential.
- Other info: Work onsite in Nottingham with occasional travel to Cambridge and Chichester.
The predicted salary is between 25000 - 29000 £ per year.
Avanti Recruitment is proud to continue its partnership with a global leader in technical solutions for the medical research industry. Our client develops cutting-edge applications used to accelerate breakthroughs in DNA and serious disease research. They’re now seeking an IT Support Engineer to provide exceptional customer and technical support across their internal infrastructure and application landscape.
The Role:
- As an IT Support Engineer, you’ll be the first point of contact for technical issues across a wide range of hardware, software, and network systems.
- You’ll work closely with internal users, 3rd party applications, and server environments to maintain the highest levels of service delivery.
- This is an excellent opportunity to join a collaborative and passionate IT team working on meaningful technology in the medical field.
Responsibilities:
- Provide outstanding 1st-2nd line support to internal users, resolving a wide range of technical issues.
- Troubleshoot problems across Windows servers, Microsoft Office 365, networking, Active Directory, and occasional Linux machines.
- Monitor and maintain IT infrastructure, including server performance and patching.
- Perform software builds and rebuilds on PCs and laptops.
- Travel to other UK offices (Cambridge and Chichester) as needed to provide on-site support.
- Patch servers one Sunday every other month (paid overtime or TOIL).
- Ensure full compliance with data protection regulations and internal policies.
- Maintain documentation and contribute to knowledge base articles.
- Keep service desk tickets updated in real-time and escalate issues appropriately.
- Collaborate closely with internal departments to understand business-critical systems and workflows.
What We’re Looking For:
- A proactive, reliable engineer with a passion for great customer service.
- Strong troubleshooting ability and excellent communication skills.
- Experience with Microsoft Windows Servers, Office 365, Exchange, Active Directory, and basic networking.
- Some familiarity with Linux is a plus.
- Full UK driving licence - travel to Cambridge and Chichester is required occasionally.
Working Pattern:
- Onsite in Nottingham 4 days per week, Friday work-from-home.
- One Sunday every other month for server patching (TOIL or paid overtime).
- Travel to other UK offices (Cambridge and Chichester).
Salary & Benefits:
- £30,000-£35,000 depending on experience.
- 37.5-hour working week.
- 25 days holiday (option to buy/sell).
- 5% matched pension.
- 4x death-in-service.
- Medicash healthcare.
- Training and certifications fully supported.
- Bonus scheme.
- Electric car scheme.
- Overtime options and TOIL for weekend work.
IT Support Engineer employer: Avanti
Contact Detail:
Avanti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows servers, Microsoft Office 365, and Active Directory. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills during any interactions you have with us. As an IT Support Engineer, you'll be the first point of contact for users, so demonstrating your ability to communicate effectively and empathetically is crucial.
✨Tip Number 3
Prepare for potential technical questions or scenarios that may come up during the interview process. Practising troubleshooting common issues related to the technologies listed in the job description will help you feel more confident.
✨Tip Number 4
Network with current employees or professionals in the field through platforms like LinkedIn. Engaging with our team can provide you with insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Support Engineer role. Focus on your troubleshooting abilities, customer service experience, and familiarity with technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and express your enthusiasm for working in the medical research field.
Highlight Relevant Skills: In your application, emphasise your experience with Microsoft Windows Servers, Office 365, Active Directory, and any networking knowledge. If you have experience with Linux, be sure to include that as well, as it’s a plus for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an IT Support Engineer.
How to prepare for a job interview at Avanti
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows servers, Microsoft Office 365, and Active Directory. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your troubleshooting abilities.
✨Emphasise Customer Service
Since the role involves providing support to internal users, it's crucial to showcase your customer service skills. Share instances where you went above and beyond to assist users, ensuring they felt valued and supported.
✨Familiarise Yourself with the Company’s Mission
Understanding the company's focus on medical research can set you apart. Research their products and how they contribute to breakthroughs in DNA and disease research, and be ready to discuss how your role as an IT Support Engineer fits into that mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to troubleshoot a technical issue or handle a difficult user. Practising these responses can help you feel more confident during the interview.
