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- Tasks: Support eCommerce businesses by troubleshooting software issues and providing client assistance.
- Company: Join a fast-growing tech company in Manchester focused on innovative software solutions.
- Benefits: Enjoy remote work, 44 days off, free lunches, and health care perks.
- Why this job: Be part of a friendly team that values problem-solving and offers great work-life balance.
- Qualifications: Strong communication skills and a logical mindset; experience in support is a plus.
- Other info: Work hours are 10am-5pm with just one day in the office each week.
The predicted salary is between 24000 - 33600 £ per year.
Avanti Recruitment is partnering with a scaling tech business in Manchester to hire a Support Technician for their hybrid support team. (1 day a week in the office | £28.2k pro rata | 10am–5pm hours | 44 days off per year)
We’re helping a fast-moving software company find a confident, diligent new teammate to join their friendly support team. You’ll be supporting eCommerce businesses and warehouse staff who rely on their bespoke platform to keep day-to-day operations flowing. This is a people-first, logic-driven role. You’ll need great communication skills, a calm approach under pressure, and a knack for structured problem-solving; technical training is provided.
What You’ll Be Doing:
- Be the first line of support for client queries via phone and email
- Troubleshoot software issues and adjust business logic rules (training given)
- Jump onto client machines to investigate setup and configuration issues
- Log and track issues using a ticketing system, escalating complex ones
- Collaborate closely with the wider support and engineering team
What They’re Looking For:
- Clear, professional phone manner and strong written communication
- Logical thinker who enjoys solving problems step-by-step
- Calm and capable under pressure — especially when clients are stressed
- Comfortable learning new tools and picking up technical concepts
- Experience in a client-facing support role or technical environment is a bonus, not a must
What You’ll Get:
- £28,000 per annum
- 25 days holiday plus bank holidays (use whenever) birthday off full Christmas shutdown
- Remote-first – just 1 office day per week in central Manchester
- 10am–5pm working hours, with a full lunch break
- Free lunch on office days, snacks, stocked drinks fridge
- BUPA health and dental care, free access to therapy
- Annual parties, cycle-to-work scheme
Application Support employer: Avanti
Contact Detail:
Avanti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support
✨Tip Number 1
Familiarise yourself with common eCommerce platforms and their functionalities. Understanding the tools your potential clients use will help you communicate more effectively and troubleshoot issues with confidence.
✨Tip Number 2
Practice your problem-solving skills by working through hypothetical scenarios. This will prepare you for the structured approach needed in the role, especially when dealing with client queries under pressure.
✨Tip Number 3
Brush up on your communication skills, both verbal and written. Since you'll be the first line of support, being able to convey information clearly and professionally is crucial for building trust with clients.
✨Tip Number 4
Network with professionals in the tech support field. Engaging with others who have experience in similar roles can provide valuable insights and tips that could give you an edge during the interview process.
We think you need these skills to ace Application Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing support roles or technical environments. Emphasise your communication skills and any problem-solving experiences that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled client queries or solved technical issues in the past.
Highlight Soft Skills: Since this role requires a calm approach under pressure and strong communication skills, be sure to include examples of how you've demonstrated these qualities in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Avanti
✨Showcase Your Communication Skills
Since this role requires a clear and professional phone manner, practice articulating your thoughts clearly. Prepare to demonstrate your written communication skills as well, perhaps by discussing how you would respond to a client query via email.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific examples of how you've approached problem-solving in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your logical thinking process.
✨Stay Calm Under Pressure
Prepare for potential scenarios where clients may be stressed or frustrated. Think about how you would handle such situations calmly and effectively, and be ready to share these strategies during the interview.
✨Familiarise Yourself with Ticketing Systems
Although training will be provided, having a basic understanding of ticketing systems can give you an edge. Research common tools used in support roles and be prepared to discuss how you would log and track issues efficiently.
