At a Glance
- Tasks: Assist customers with travel needs and provide excellent service at our stations.
- Company: Join Avanti West Coast, a leader in customer experience and community connection.
- Benefits: Enjoy free travel, a pension scheme, and up to 37 days holiday.
- Other info: Full training provided; diverse and inclusive team environment.
- Why this job: Make a real difference while meeting new people and learning every day.
- Qualifications: Passion for customer service and a drive to help others.
The predicted salary is between 12 - 15 £ per hour.
Our stations team at Wigan are looking for enthusiastic individuals to join the team as a Customer Service Assistant - Retail - weekend working - Friday and Saturday (including every other Sunday). At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others? Then THIS is THE opportunity for YOU!
Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly. Our Stations Customer Service Assistants are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly. In this role you can bring your AUTHENTIC self to make our customers' experience memorable as they travel through our stations. We want you to be you!
As a Customer Service Assistant within Retail you will:
- Provide travel assistance, information and guidance to all customers ensuring they are well informed and confident travelling on our network.
- Assist customers with their travel needs, offering reassurance through effective problem-solving and providing accurate journey advice.
- Guide customers through the process of purchasing tickets, assist with timetable enquiries, manage queues and support customers when using ticket machines to ensure an efficient service and smooth experience.
If there is nothing you like better than learning new things and meeting new people, then you could be just who we are looking for. For this role full training will be provided. Retail roles are non-safety critical and only new entrants will require a medical (unless required to be multifunctional).
As well as working with a fantastic team you will also receive:
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation. Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.
