At a Glance
- Tasks: Ensure safety and provide excellent customer service on board trains.
- Company: Join Avanti West Coast, a diverse and inclusive team.
- Benefits: Competitive salary, free travel, and generous holiday allowance.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Be a key player in creating memorable journeys for passengers.
- Qualifications: Must pass safety critical testing and live within 60 minutes of depot.
The predicted salary is between 42000 - 59000 £ per year.
Ready for an exciting Train Manager\'s job based at Holyhead?
PLEASE NOTE THIS VACANCY MAY CLOSE EARLY DEPENDING ON THE VOLUME OF APPLICATIONS.
Here at Avanti West Coast, we are raising the bar on providing excellent customer across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Train Managers play a vital role in providing a world class customer experience whilst keeping our customers safe as they travel across the network at a whopping 125mph.
In this role you will work with the On Board team to manage the customer environment, you’ll be a forward-thinking individual with plenty of enthusiasm. You will be responsible for checking and selling tickets whilst keeping everyone safe onboard your train.
Key responsibilities of the role include:
- Maintain a safe environment for everyone on-board.
- Champion of Customer Service whilst always maintaining visibility throughout the train
- Be an ambassador of Avanti West Coast and always maintain professional image whilst on duty.
- Provide friendly journey information and a positive sales message to Customers throughout the train.
- Provide a train side welcome to customers, particularly paying attention to those with special needs, elderly customers, children, and customers with heavy luggage.
Please review the job description for more detail here
If successful, you will be placed in a Talent Bank for up to 24 months, and offered a role as and when they arise.
This is a safety critical position, you must reach the required standard for safety critical psychometric testing and once a job offer has been made to you, you will also need to be able to pass a safety critical medical which includes a drug and alcohol screening.
Please note, you must live within a 60 minute drive from the depot
Salary for this role will be £52,699 per annum (based on a 35-hour week whilst training and 41-hour week once fully trained)
Employee Benefits
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 10 free journeys on other First Group Train Operators
- 30 days holiday (including bank holidays) rising by one day for every one year worked until 37 days.
Please upload a CV with your application.
At Avanti West Coast, we value the differences that make each of us unique! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability and sexual orientation.
Everyone who joins Avanti West Coast becomes part of our close knit team. We\'re committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are welcomed, recognised, accepted and put to good use!
Trainee Train Manager in Holyhead employer: Avanti West Coast
Avanti West Coast is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. As a Trainee Train Manager based in Holyhead, you will enjoy competitive benefits such as a final salary pension, free travel for you and your family, and generous holiday allowances, all while being part of a close-knit team dedicated to delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Train Manager in Holyhead
✨Tip Number 1
Get to know the company! Research Avanti West Coast and understand their values, especially around customer service and safety. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Trainee Train Manager, you'll be interacting with customers all day. Role-play scenarios with friends or family to boost your confidence in providing journey information and handling special needs.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Avanti West Coast.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to any updates or additional roles that might pop up while you’re on the hunt for that perfect job.
We think you need these skills to ace Trainee Train Manager in Holyhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Trainee Train Manager role. Highlight any customer service experience and safety awareness, as these are key for us at Avanti West Coast.
Show Your Personality:We want to see the real you! Use your cover letter to showcase your enthusiasm for the role and your passion for providing excellent customer service. Let your personality shine through!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us get a quick understanding of your fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Avanti West Coast
✨Know Your Safety Standards
Since this role is safety critical, make sure you understand the safety protocols and standards expected by Avanti West Coast. Brush up on relevant regulations and be ready to discuss how you would maintain a safe environment for passengers.
✨Showcase Your Customer Service Skills
As a Trainee Train Manager, you'll need to champion customer service. Prepare examples of how you've provided excellent service in the past, especially in challenging situations. Think about how you can demonstrate your ability to be an ambassador for the company.
✨Practice Journey Information Delivery
You’ll be providing journey information to customers, so practice delivering clear and friendly messages. Consider role-playing with a friend or family member to get comfortable with the kind of information you might need to share during the interview.
✨Emphasise Your Community Spirit
Avanti West Coast values inclusivity and community. Be prepared to discuss how you can contribute to a welcoming atmosphere on board, especially for those with special needs or families. Share any relevant experiences that highlight your commitment to diversity and support.
