At a Glance
- Tasks: Lead a dynamic team to ensure safety and exceptional customer service at London Euston.
- Company: Join Avanti West Coast, a leader in transport connecting communities.
- Benefits: Enjoy free travel, generous holiday, and a final salary pension.
- Other info: Embrace diversity and authenticity in a supportive team environment.
- Why this job: Make a real difference in customer experience while developing your leadership skills.
- Qualifications: Strong coordination and management skills with a commitment to safety.
The predicted salary is between 30000 - 40000 £ per year.
This role is only open to candidates who are current Avanti West Coast Employees. Any applications made by external candidates for internal only roles will not be considered and will be withdrawn from the process.
Our Stations team at London Euston are recruiting for the Team Leader – Talent Bank. At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others? Are you ready to step into a dynamic leadership role where safety and exceptional customer service are your top priorities? We’re looking for a COMMITTED individual to work alongside the station Manager to support the smooth operation of the station by setting new standards for customer experience and operational excellence across our network to the communities we serve. With over 500,000 customers traveling weekly, no two days are the same! You’ll play a vital role in ensuring a safe and effective workplace for both staff and customers. Expect shift work, some weekends, and close collaboration with your team and the station manager. This is a highly exciting role with extra responsibility. This is your chance to deliver outstanding service.
Key Responsibilities
- Ensure Safety and Efficiency: Monitor station platform procedures and conduct safety/security checks, inspections, and audits to maintain a secure environment.
- Deliver Outstanding Customer Service: Coordinate all customer service activities, especially during disruptions, to meet company specifications and passenger charter requirements.
- Support the Station Manager: Manage day-to-day human resource issues, contractors, and premises, ensuring all work is carried out to specified standards.
- Train Despatch: Assist with the correct and safe method of train despatch, preventing avoidable delays.
We’re looking for someone committed to high safety and customer service standards, with strong coordination and management skills, and the ability to work closely with others and support the team effectively. Please note this is a safety critical position and you will need to pass a safety critical medical if successful with your application. Training will be provided.
If this opportunity excites you then we want to hear from you! Apply now to join our team and make a difference at Avanti West Coast.
Benefits
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
Be You. With Us. At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive. We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard. When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better. We celebrate it, we respect it and we put it to great use.
Our Avanti West Coast Values
- Passionate: We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
- Committed: We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
- Integrity: We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
- Ambitious: We strive to be the best and are curious to new ways of working within our business and the wider industry.
- Authentic: We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.
We reserve the right to withdraw this advert at any time due to high volumes of applications.
Team Leader - Platforms - Euston - Talent Bank -INTERNAL ONLY employer: Avanti West Coast
Avanti West Coast is an exceptional employer, offering a dynamic work environment at London Euston where safety and outstanding customer service are paramount. With a strong commitment to employee growth, we provide extensive training and a supportive culture that values diversity and authenticity. Enjoy generous benefits including free travel for you and your family, a final salary pension, and up to 37 days of holiday, making Avanti West Coast a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Platforms - Euston - Talent Bank -INTERNAL ONLY
✨Tip Number 1
Get to know your current colleagues and network within the company. Building relationships can give you insights into the role and help you stand out when applying for the Team Leader position.
✨Tip Number 2
Show your passion for customer service during informal chats or meetings. Share examples of how you've gone above and beyond in your current role to demonstrate your commitment to Avanti West Coast's values.
✨Tip Number 3
Prepare for potential interviews by brushing up on leadership skills and safety protocols relevant to the station environment. Think about how you can contribute to operational excellence and customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application is seen by the right people and shows your enthusiasm for the role at Avanti West Coast.
We think you need these skills to ace Team Leader - Platforms - Euston - Talent Bank -INTERNAL ONLY
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how you can make a genuine difference in our communities and why you're excited about this role.
Highlight Your Experience:Make sure to showcase any relevant experience you have in leadership or customer service roles. We’re looking for someone committed to high standards, so share examples that demonstrate your skills and achievements.
Be Authentic:Don’t be afraid to show your true self in your application. At StudySmarter, we value authenticity, so let us know what makes you unique and how you can contribute to our team culture.
Apply Through Our Website:Remember to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Avanti West Coast!
How to prepare for a job interview at Avanti West Coast
✨Know Your Values
Before the interview, take some time to familiarise yourself with Avanti West Coast's values: Passionate, Committed, Integrity, Ambitious, and Authentic. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your commitment to customer service and safety.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to exhibit strong leadership qualities. Prepare to discuss your previous experiences in managing teams or projects. Highlight any instances where you successfully coordinated activities during disruptions or improved operational efficiency, as this will resonate well with the role's responsibilities.
✨Prepare for Safety Scenarios
Given the safety-critical nature of the position, be prepared to answer questions related to safety protocols and procedures. Think of scenarios where you had to ensure safety in a previous role and how you handled them. This will show your understanding of the importance of maintaining a secure environment for both staff and customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges the station currently faces, or how success is measured in this role. This not only shows your interest but also helps you gauge if the position aligns with your career goals.
