At a Glance
- Tasks: Join our team as a Welcome Host, delivering excellent customer service at Stockport station.
- Company: Avanti West Coast, committed to connecting communities with integrity and passion.
- Benefits: Enjoy free travel, a pension scheme, and up to 37 days holiday!
- Other info: Be part of a diverse team that values individuality and offers career growth.
- Why this job: Make a real difference in people's journeys while being your authentic self.
- Qualifications: Passion for customer service and a drive to help others.
The predicted salary is between 24000 - 28000 £ per year.
Our stations team at Stockport are looking for enthusiastic individuals to join our Talent bank of Welcome Hosts. This includes various contracts including full time, part time, permanent and fixed term contracts.
Do you have a passion and take pride in delivering excellent customer service? Do you get a buzz from making a difference to others? Then this is the opportunity for you! At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast.
Are you passionate about delivering excellent customer service with integrity? Do you have an ambitious drive to make a genuine difference to others? Then this is the opportunity for you!
Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly. Our Welcome Hosts are committed to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly.
In this role you can bring your authentic self to make our customers' experience memorable as they travel through our stations. We want you to be you!
What are the essentials of the job?
- Working with the On Board and Station teams to provide our customers with a safe, relaxing journey in a welcoming, friendly and professional way.
- Communicate effectively with On Board and Stations teams to create an amazing customer experience whilst being safe, always ensuring your own personal safety and that of others at all times.
- Assist customers with their travel needs, ensuring concise and accurate information is provided.
- Assist in duties at times of service disruption and emergencies ensuring that appropriate advice is relayed to customers.
- Provide assistance and information to customers using your initiative and empowerment when finding solutions to customers and other people's problems.
If you are successful you'll be placed in a Talent Bank. Various contracts available. Please note: A Talent Bank is where we will hold your details for 12 months. When suitable roles become available, we will make contact to offer you the opportunity. Therefore, you will not need to apply for the Welcome Host role for this station again for 12 months. After 12 months if you have not been offered a role, you would need to reapply.
Interested? Take a look at the Role Profile. As well as working with a fantastic team you will also receive:
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators' fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
If this opportunity excites you then we want to hear from you! Take a look at the Role Profile and apply now to join our team and make a difference at Avanti West Coast.
We reserve the right to withdraw this advert at any time due to high volumes of applications.
Be You. With Us. At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive. We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.
When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better. We celebrate it, we respect it and we put it to great use.
Our Avanti West Coast Values:
- Passionate: We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
- Committed: We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
- Integrity: We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
- Ambitious: We strive to be the best and are curious to new ways of working within our business and the wider industry.
- Authentic: We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.
We reserve the right to withdraw this advert at any time due to high volumes of applications. Please upload a CV with your application.
Welcome Host - Stockport - Talent Bank employer: Avanti West Coast
Avanti West Coast is an exceptional employer that prioritises a vibrant work culture and employee well-being, offering various contracts for the Welcome Host role in Stockport. With benefits like free travel for you and your family, a generous holiday allowance, and a commitment to diversity and authenticity, we empower our team members to thrive while making a meaningful impact on customer experiences. Join us to be part of a passionate and committed team dedicated to setting new standards in customer service across our network.
StudySmarter Expert Advice🤫
We think this is how you could land Welcome Host - Stockport - Talent Bank
✨Tip Number 1
Get to know the company! Research Avanti West Coast and their values. When you understand what they stand for, you can tailor your approach and show how your passion for customer service aligns with their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. A friendly chat can give you insider info and might just land you a recommendation when roles pop up in the Talent Bank.
✨Tip Number 3
Be ready for the interview! Prepare answers that highlight your customer service skills and how you handle challenges. Practising common questions will help you feel confident and authentic when it’s your turn to shine.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be in the Talent Bank, so even if you don’t get the role right away, you’ll be considered for future opportunities.
We think you need these skills to ace Welcome Host - Stockport - Talent Bank
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your authentic self shine through! We want to see the real you, so don’t be afraid to show your personality and passion for customer service.
Tailor Your CV:Make sure your CV highlights your relevant experience and skills that align with the Welcome Host role. Focus on your customer service achievements and any situations where you've made a difference to others.
Show Enthusiasm:In your cover letter or application form, express your excitement about the opportunity to join our team. Let us know why you’re passionate about delivering excellent customer service and how you can contribute to our mission.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our fantastic team at Avanti West Coast.
How to prepare for a job interview at Avanti West Coast
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think about times you've gone above and beyond for a customer, as this role is all about delivering excellent service. Be ready to share specific examples that highlight your passion for helping others.
✨Show Your Authentic Self
Avanti West Coast values authenticity, so don’t be afraid to let your personality shine through. Prepare to discuss what makes you unique and how your individuality can contribute to creating memorable experiences for customers. Remember, they want you to be you!
✨Safety First!
Since the role involves ensuring customer safety, be prepared to talk about how you would handle emergencies or service disruptions. Think of scenarios where you had to act quickly and responsibly, and be ready to explain your thought process during those situations.
✨Research the Company Values
Familiarise yourself with Avanti West Coast's values: Passionate, Committed, Integrity, Ambitious, and Authentic. Be ready to discuss how these values resonate with you and how you embody them in your work. This shows that you’re not just interested in the job, but also in being part of their mission.
