Customer Service Assistant - Various Roles - Liverpool and Runcorn - Talent Bank

Our stations team at Liverpool and Runcorn is looking for enthusiastic individuals to join our Talent bank of Customer Service Assistants – various roles and contracts. Our Talent Bank will cover Platform, Retail, and Multifunctional roles across a range of contract types, including full-time, part-time, permanent, secondment and fixed-term positions. Salaries will vary depending on the role and location.

At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Are you passionate about delivering excellent customer service with integrity? Do you have an ambitious drive to make a genuine difference to others? Then this is the opportunity for you!

Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Stations Customer Service Assistants are committed to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly. In this role you can bring your authentic self to make our customers' experience memorable as they travel through our stations. We want you to be yourself!

Responsibilities:

• Provide travel assistance, information and guidance to customers throughout the station including on platforms, concourse and all public areas.
• Take initiative in problem solving and providing reassurance to customers.
• Ensure the safe and punctual dispatch of all services.
• Keep colleagues and customers safe through completing safety checks on the station.
• Be an ambassador for the company by going above and beyond for our customers.

If there's nothing you like better than learning new things and meeting new people, then you could be just who we're looking for. Please note Platform and Multifunctional roles are safety critical positions and you will need to pass a safety critical medical and a safety awareness assessment to be considered for these roles. Retail roles are non-safety critical and only new entrants will require a medical (unless multifunctional). Retail roles are only available at Runcorn Station. Training will be provided.

Benefits:

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

We reserve the right to withdraw this advert at any time due to high volumes of applications. If you are successful through the recruitment process you will be placed in a Talent Bank. A Talent Bank is where we will hold your details for 12 months. When suitable roles become available, we will make contact to offer you the opportunity. Therefore, you will not need to apply for the Customer Service role for this station again for 12 months. After 12 months if you have not been offered a role, you would need to reapply.

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability and sexual orientation. Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.

Our Avanti West Coast Values:

• Passionate – We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
• Committed – We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
• Integrity – We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
• Ambitious – We strive to be the best and are curious to new ways of working within our business and the wider industry.
• Authentic – We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.