At a Glance
- Tasks: Assist customers with travel information and ensure their safety at the station.
- Company: Join Avanti West Coast, a leader in customer service and transport.
- Benefits: Enjoy free travel, generous holiday, and a final salary pension.
- Other info: Flexible contracts available with opportunities for career growth.
- Why this job: Make a real difference in people's journeys while being your authentic self.
- Qualifications: Passion for customer service and a willingness to learn.
The predicted salary is between 20000 - 25000 £ per year.
Our stations team at Rugby is looking for enthusiastic individuals to join our Talent bank of Customer Service Assistants - Various roles and Contracts. The Talent Bank will cover Platform, Retail, and Multifunctional roles across a range of contract types, including full-time, part-time, permanent, Secondment and fixed-term positions. Salaries will vary depending on the role.
At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Are you passionate about delivering excellent customer service with integrity? Do you have an ambitious drive to make a genuine difference to others? Then this is the opportunity for you!
Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly. Our Stations Customer Service Assistants are committed to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly.
In this role you can bring your authentic self to make our customers' experience memorable as they travel through our stations. We want you to be you! As a Customer Service Assistant on a station, you will:
- Provide travel assistance, information and guidance to customers throughout the station including on platforms, concourse and all public areas.
- Take initiative in problem solving and providing reassurance to customers.
- Ensure the safe and punctual dispatch of all services.
- Keep colleagues and customers safe through completing safety checks on the station.
- Be an ambassador for the company by going above and beyond for our customers.
If there's nothing you like better than learning new things and meeting new people, then you could be just who we're looking for.
Please note Platform and Multifunctional roles are safety critical positions and you will need to pass a safety critical medical and a safety awareness assessment to be considered for these roles. Retail roles are non-safety critical and only new entrants will require a medical (unless multifunctional). Training will be provided.
As well as working with a fantastic team you will also receive:
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators' fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
If this opportunity excites you then we want to hear from you! Take a look at the Role Profiles: Platforms and Retail and apply now to join our team to make a difference at Avanti West Coast.
Please note: If you are successful through the recruitment process you will be placed in a Talent Bank. A Talent Bank is where we will hold your details for 12 months. When suitable roles become available, we will make contact to offer you the opportunity. Therefore, you will not need to apply for the Customer Service role for this station again for 12 months. After 12 months if you have not been offered a role, you would need to reapply.
At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation. Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.
Our Avanti West Coast Values:
- Passionate - We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
- Committed - We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
- Integrity - We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
- Ambitious - We strive to be the best and are curious to new ways of working within our business and the wider industry.
- Authentic - We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.
Station Customer Service Assistant - Flexible Contracts in Rugby employer: Avanti West Coast
Avanti West Coast is an exceptional employer that prioritises innovation and operational excellence in the catering sector. With a strong focus on employee development, we offer continuous growth opportunities and a collaborative work culture that values your contributions. Located in a dynamic environment, our team enjoys the unique advantage of being part of a forward-thinking organisation dedicated to enhancing customer experiences through cutting-edge digital systems.
StudySmarter Expert Advice🤫
We think this is how you could land Station Customer Service Assistant - Flexible Contracts in Rugby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Avanti West Coast. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Avanti West Coast before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Station Customer Service Assistant - Flexible Contracts in Rugby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Avanti West Coast:Your cover letter is your chance to shine! Tell us why you want to work at Avanti West Coast specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Avanti West Coast!
How to prepare for a job interview at Avanti West Coast
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
