At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and ensure safety at the station.
- Company: Join Avanti West Coast, a passionate and committed transport provider.
- Benefits: Enjoy free travel, a final salary pension, and up to 37 days holiday.
- Other info: Embrace your authentic self in a diverse and supportive workplace.
- Why this job: Make a genuine difference in your community while developing your leadership skills.
- Qualifications: Strong coordination skills and a commitment to high safety and customer service standards.
The predicted salary is between 30000 - 40000 £ per year.
Our Stations team at Penrith are looking for an enthusiastic Team Leader - Part time to join the team. At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others? Are you ready to step into a dynamic leadership role where safety and exceptional customer service are your top priorities? We’re looking for a COMMITTED individual to work alongside the station Manager to support the smooth operation of the station by setting new standards for customer experience and operational excellence across our network to the communities we serve.
With over 500,000 customers travelling weekly, no two days are the same! You’ll play a vital role in ensuring a safe and effective workplace for both staff and customers. Expect shift work, some weekends, and close collaboration with your team and the station manager. This is a highly exciting role with extra responsibility. This is your chance to deliver outstanding service.
As a Team Leader you will:
- Ensure Safety and Efficiency: Monitor station platform procedures and conduct safety/security checks, inspections, and audits to maintain a secure environment.
- Deliver Outstanding Customer Service: Coordinate all customer service activities, especially during disruptions, to meet company specifications and passenger charter requirements.
- Support the Station Manager: Manage day‑to‑day human resource issues, contractors, and premises, ensuring all work is carried out to specified standards.
- Train Dispatch: Assist with the correct and safe method of train dispatch, preventing avoidable delays.
We’re looking for someone committed to high safety and customer service standards, with strong coordination and management skills, and the ability to work closely with others and support the team effectively. In this role you can bring your AUTHENTIC self. We want you to be you!
Please note this is a safety critical position and you will need to pass a safety critical medical if successful with your application. Training will be provided.
Benefits:
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive. We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.
When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better. We celebrate it, we respect it and we put it to great use.
Our Avanti West Coast Values:
- Passionate: We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
- Committed: We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
- Integrity: We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
- Ambitious: We strive to be the best and are curious to new ways of working within our business and the wider industry.
- Authentic: We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.
Team Leader - GPR - Penrith - Part time - Talent Bank employer: Avanti West Coast
Avanti West Coast is an exceptional employer that prioritises safety, customer service, and employee well-being. Located in Penrith, our team fosters a supportive and inclusive work culture where diversity is celebrated, and every individual is encouraged to bring their authentic self to work. With generous benefits such as free travel for you and your family, a final salary pension, and ample holiday entitlement, we are committed to providing meaningful growth opportunities and a rewarding environment for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - GPR - Penrith - Part time - Talent Bank
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Avanti West Coast and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Avanti West Coast and let us see your personality shine through!
We think you need these skills to ace Team Leader - GPR - Penrith - Part time - Talent Bank
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Avanti West Coast.
Get Familiar with Our Brand:Before applying, take some time to learn about Avanti West Coast and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Avanti West Coast
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Avanti West Coast.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Avanti West Coast will surely appreciate.
