At a Glance
- Tasks: Deliver exceptional customer service and ensure passengers have a pleasant journey.
- Company: Join Avanti West Coast, a leader in transport connecting communities.
- Benefits: Enjoy free travel, generous holiday, and a final salary pension.
- Other info: Inclusive workplace valuing diversity and personal authenticity.
- Why this job: Be part of a dynamic team making travel memorable for over 500,000 customers weekly.
- Qualifications: Strong communication skills and a positive, proactive attitude required.
The predicted salary is between 24000 - 28000 € per year.
Our Onboard team at Edinburgh are looking for enthusiastic individuals to join our team of Customer Service Assistants. At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. We are committed to delivering a service that sets new standards for customer experience and operational excellence across the communities we serve.
Every day on the railway brings something new. With over 500,000 customers traveling on our network each week, our Onboard Customer Service Assistants are essential in ensuring passengers stay refreshed and comfortable. Whether selling refreshments from the Onboard shop or providing exceptional at‑seat service with our delightful range of food and drinks in First Class, they help make journeys at 125 mph a pleasant experience. In this role we want you to bring your authentic self and make our customers’ experience memorable as they travel onboard. We want to be you!
Responsibilities / Qualifications
- Always provide excellent customer service.
- Good attention to detail; ability to solve problems and think on your feet.
- A positive and proactive approach to the way you work.
- Strong communication skills.
- Ability to work in a team.
Benefits
- Final salary pension.
- Free travel on Avanti West Coast for you/spouse/partner/dependents.
- Privilege Travel card (75% off other train operators fares for leisure travel).
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays).
- 10 free journeys on other First Group Train Operators.
- All training will be provided.
We value the differences that make each of us outstanding. Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes race, religion, age, gender, gender identity, disability, and sexual orientation. Everyone who joins Avanti West Coast becomes part of our close knit team. We’re committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.
Onboard Customer Service Assistant- Edinburgh- Talent Pool employer: Avanti West Coast
Avanti West Coast is an exceptional employer, offering a vibrant work culture where diversity is celebrated and every team member is valued. With generous benefits including free travel for you and your family, a final salary pension, and ample holiday entitlement that increases with service, we prioritise employee well-being and growth. Join us in Edinburgh to be part of a dynamic team dedicated to delivering outstanding customer experiences on the railway.
StudySmarter Expert Advice🤫
We think this is how you could land Onboard Customer Service Assistant- Edinburgh- Talent Pool
✨Tip Number 1
Get to know the company! Research Avanti West Coast and understand their mission and values. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to solve problems or handle difficult customers. Role-playing these situations can boost your confidence and prepare you for real-life challenges on the job.
✨Tip Number 3
Show off your personality! Avanti West Coast wants you to bring your authentic self to work. Be yourself in interviews and let your enthusiasm shine through. Remember, they’re looking for someone who can make journeys memorable for customers!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about the Onboard Customer Service Assistant role right there.
We think you need these skills to ace Onboard Customer Service Assistant- Edinburgh- Talent Pool
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples of how you've provided excellent customer service or solved problems in the past – we love a good story!
Keep It Clear and Concise:While we appreciate creativity, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if it helps to organise your thoughts and keep things tidy.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Avanti West Coast
✨Know the Company
Before your interview, take some time to research Avanti West Coast. Understand their mission, values, and what sets them apart in customer service. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you went above and beyond for a customer. Think about situations where you solved problems or made someone's day better – these stories will resonate well with the interviewers.
✨Demonstrate Team Spirit
Avanti West Coast values teamwork, so be ready to discuss how you work well with others. Share examples of successful collaborations or how you’ve contributed to a positive team environment. Highlighting your ability to work in a close-knit team will show that you’re a great fit for their culture.
✨Be Yourself
The company encourages authenticity, so don’t be afraid to let your personality shine through during the interview. Be honest about your experiences and what you can bring to the role. Remember, they want to see the real you, not just a polished version!
