At a Glance
- Tasks: Lead a dynamic team to ensure safety and exceptional customer service at London Euston.
- Company: Join Avanti West Coast, a leading transport provider with a commitment to excellence.
- Benefits: Enjoy free travel, generous holiday, and a final salary pension.
- Other info: Diverse and inclusive workplace where your individuality is celebrated.
- Why this job: Make a real difference in customer experience while developing your leadership skills.
- Qualifications: Strong coordination and management skills; commitment to safety and customer service.
The predicted salary is between 30000 - 40000 £ per year.
This role is only open to candidates who are current Avanti West Coast Employees. Any applications made by external candidates for internal only roles will not be considered and will be withdrawn from the process.
Our Stations team at London Euston are recruiting for the Team Leader – Talent Bank. At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others? Are you ready to step into a dynamic leadership role where safety and exceptional customer service are your top priorities? We’re looking for a COMMITTED individual to work alongside the station Manager to support the smooth operation of the station by setting new standards for customer experience and operational excellence across our network to the communities we serve.
With over 500,000 customers traveling weekly, no two days are the same! You’ll play a vital role in ensuring a safe and effective workplace for both staff and customers. Expect shift work, some weekends, and close collaboration with your team and the station manager. This is a highly exciting role with extra responsibility. This is your chance to deliver outstanding service.
Key Responsibilities- Ensure Safety and Efficiency: Monitor station platform procedures and conduct safety/security checks, inspections, and audits to maintain a secure environment.
- Deliver Outstanding Customer Service: Coordinate all customer service activities, especially during disruptions, to meet company specifications and passenger charter requirements.
- Support the Station Manager: Manage day-to-day human resource issues, contractors, and premises, ensuring all work is carried out to specified standards.
- Train Despatch: Assist with the correct and safe method of train despatch, preventing avoidable delays.
We’re looking for someone committed to high safety and customer service standards, with strong coordination and management skills, and the ability to work closely with others and support the team effectively. Please note this is a safety critical position and you will need to pass a safety critical medical if successful with your application. Training will be provided.
If this opportunity excites you then we want to hear from you! Apply now to join our team and make a difference at Avanti West Coast.
Benefits- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive. We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.
When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better. We celebrate it, we respect it and we put it to great use.
Our Avanti West Coast Values- Passionate: We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
- Committed: We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
- Integrity: We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
- Ambitious: We strive to be the best and are curious to new ways of working within our business and the wider industry.
- Authentic: We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.
We reserve the right to withdraw this advert at any time due to high volumes of applications.
Team Leader - Platforms - Euston - Talent Bank -INTERNAL ONLY in London employer: Avanti West Coast
Avanti West Coast is an exceptional employer that prioritises safety, customer service, and employee growth within a dynamic and supportive work environment at London Euston. With benefits such as free travel for employees and their families, a generous holiday allowance, and a commitment to diversity and inclusion, we empower our team members to thrive while making a meaningful impact on the communities we serve. Join us to be part of a passionate and ambitious team dedicated to delivering outstanding service and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Platforms - Euston - Talent Bank -INTERNAL ONLY in London
✨Tip Number 1
Get to know the team! If you're already at Avanti West Coast, reach out to your colleagues in the Stations team. Building relationships can give you insights into the role and show your commitment to teamwork.
✨Tip Number 2
Show your passion for customer service! During any discussions or interviews, share specific examples of how you've gone above and beyond for customers in the past. This will highlight your dedication to delivering outstanding service.
✨Tip Number 3
Prepare for safety discussions! Since this is a safety-critical position, brush up on your knowledge of safety protocols and be ready to discuss how you would ensure a secure environment for both staff and customers.
✨Tip Number 4
Apply through our website! Make sure to submit your application directly on the Avanti West Coast careers page. This way, you'll ensure your application is seen by the right people and you won't miss out on this exciting opportunity.
We think you need these skills to ace Team Leader - Platforms - Euston - Talent Bank -INTERNAL ONLY in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. Use examples from your current role that demonstrate how you've gone above and beyond to deliver excellent service.
Highlight Your Leadership Skills:This role is all about leadership, so make sure to showcase your experience in managing teams or projects. Talk about how you've supported your colleagues and contributed to a positive work environment.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, but also your ability to communicate effectively.
Apply Through Our Website:Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Avanti West Coast
✨Know Your Values
Before the interview, take some time to familiarise yourself with Avanti West Coast's values: Passionate, Committed, Integrity, Ambitious, and Authentic. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your commitment to customer service and safety.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to exhibit strong leadership qualities. Prepare to discuss your previous experiences in managing teams or projects, focusing on how you motivated others and handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Prepare for Safety Scenarios
Given the safety-critical nature of this role, be prepared to answer questions related to safety procedures and crisis management. Think of scenarios where you had to ensure safety in a previous job and how you would apply those lessons at Avanti West Coast.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the team dynamics, how success is measured in this position, or what challenges the station currently faces. It’s a great way to demonstrate your enthusiasm and commitment to making a difference.
