At a Glance
- Tasks: Ensure customer safety and provide excellent service at London Euston station.
- Company: Join Avanti West Coast, a leader in transport and customer experience.
- Benefits: Enjoy free travel, a final salary pension, and up to 37 days holiday.
- Other info: Diverse workplace that values authenticity and offers career growth.
- Why this job: Make a real difference while working in a dynamic and supportive environment.
- Qualifications: Passion for customer service and a commitment to safety.
The predicted salary is between 27000 - 40000 £ per year.
We are looking for enthusiastic individuals to join our Revenue Protection officer - London Euston - Talent Bank. At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast.
Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others? Then THIS is THE opportunity for YOU.
Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly. Our Revenue Protection Officers are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly.
In this role you can bring your AUTHENTIC self to make our customers' experience memorable as they travel through our stations. We want you to be you.
As a revenue protection officer, you will:
- Be a Hero of Safety and Professionalism: Ensure our customers enjoy a secure and professional travel experience.
- Team Up for a Smooth Journey: Work alongside On-Board and Station teams to provide a safe, relaxing journey for all.
- Boost Our Success: Protect our revenue and help increase our market share with your outstanding customer service skills.
- Lead with Excellence: Follow guidance from the Head of Security & Revenue Protection, ensuring clear communication and top-notch safety.
- Be the Go-To Support: Assist customers during their travels, especially during disruptions and emergencies, offering accurate information and unwavering support.
If there’s nothing you like better than learning new things and meeting new people, then you could be just who we’re looking for.
Training will be provided. If successful with your application you will be placed in a Talent Bank, and offered a role as and when they arise.
As well as working with a fantastic team at London Euston you will also receive:
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
Please upload a CV as part of your application.
At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive. We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.
When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better. We celebrate it, we respect it and we put it to great use.
Our Avanti West Coast Values
- Passionate: We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
- Committed: We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
- Integrity: We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
- Ambitious: We strive to be the best and are curious to new ways of working within our business and the wider industry.
- Authentic: We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.
We reserve the right to withdraw this advert at any time due to high volumes of applications.
Revenue Protection Officer in London employer: Avanti West Coast
Avanti West Coast is an exceptional employer, offering a vibrant work culture at London Euston where diversity and authenticity are celebrated. Employees enjoy generous benefits including a final salary pension, free travel for themselves and their families, and ample holiday entitlement that increases with service. With a strong commitment to employee growth and a focus on delivering outstanding customer service, Avanti West Coast provides a meaningful and rewarding environment for those looking to make a difference in the transport industry.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Protection Officer in London
✨Tip Number 1
Get to know the company! Research Avanti West Coast and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle various scenarios as a Revenue Protection Officer. Being ready with examples of your customer service skills and problem-solving abilities will set you apart.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Revenue Protection Officer in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about the role and how you can contribute to making a difference for our customers.
Be Authentic:Don’t be afraid to show your true self in your application. We value authenticity, so share your unique experiences and perspectives that make you a great fit for the Revenue Protection Officer role.
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that align with the job description. We’re looking for individuals who can boost our success and protect our revenue, so emphasise any customer service or safety experience you have.
Apply Through Our Website:For the best chance of success, apply directly through our website. This ensures your application is seen by the right people and helps us get to know you better as a potential member of our team.
How to prepare for a job interview at Avanti West Coast
✨Know the Company Inside Out
Before your interview, take some time to research Avanti West Coast. Understand their mission, values, and what they stand for. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Revenue Protection Officer, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight how you can contribute to making travel safe and enjoyable for everyone.
✨Demonstrate Your Commitment to Safety
Safety is a top priority for Avanti West Coast. Be ready to discuss how you would handle various safety scenarios or emergencies. Showing that you understand the importance of safety and professionalism will set you apart.
✨Be Authentic and Yourself
Avanti West Coast values authenticity, so don’t be afraid to let your personality shine through. Share your unique experiences and perspectives, and explain how they can contribute to the team. Remember, they want you to be you!
