At a Glance
- Tasks: Support and improve catering digital systems while enhancing customer experiences.
- Company: Join Avanti West Coast, a diverse and inclusive workplace.
- Benefits: Enjoy free travel, generous holiday, and a final salary pension.
- Other info: Embrace your individuality in a supportive, close-knit team.
- Why this job: Be at the heart of catering operations and drive meaningful improvements.
- Qualifications: Experience in catering operations and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
**This is secondment for 12 months**
Are you passionate about technology, operational excellence, and delivering exceptional customer experiences? We are looking for a
Catering Systems Support Partner to become the dedicated business-facing expert for our Catering Experience (CEX) digital systems.
This is a unique opportunity to work at the heart of our catering operation, supporting colleagues, suppliers, and technical teams while driving continuous improvement across our onboard and lounge catering systems.
What You’ll Be Doing
As the Catering Systems Support Partner, you will take ownership of the systems and processes that enable our catering teams to deliver outstanding service to customers every day.
Key Responsibilities
- Manage POSIM hardware and devices, including train-based equipment, accessories, and replacement processes.
- Lead the support, development, and continuous improvement of catering digital systems and operational processes.
- Coordinate system testing, upgrades, and enhancements to improve usability and service delivery.
- Maintain accurate EPOS and product information, including pricing, product descriptions, nutritional and allergen data, imagery, and stock substitutions.
- Conduct and support digital and physical audits to ensure compliance and operational excellence.
- Build strong relationships with operational colleagues, suppliers, and technology teams to gather feedback and drive improvements.
- Champion user experience by identifying opportunities for innovation and developing business cases for change.
- Support and maintain catering-related intranet content, ensuring information remains current, accessible, and relevant.
- Work closely with Contract Managers to maximise supplier performance and ensure operational issues are effectively managed.
- Support the implementation of catering initiatives, including menu launches, equipment changes, and operational projects.
- Contribute to development and delivery workstreams while supporting special events and unscheduled train services.
- What You Will Bring
- Strong understanding of catering operations and associated digital systems.
- Experience managing hardware, devices, and related operational processes.
- Excellent organisational skills with the ability to manage multiple priorities and workstreams simultaneously.
- Strong stakeholder management and communication skills, with the ability to build effective relationships across operational, supplier, and technology teams.
- Proactive problem‑solving approach with the ability to identify issues, develop solutions, and drive continuous improvement.
Benefits
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people.
We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive.
We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities.
Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.
When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity.
We want you to bring your whole self to work.
No need to change who you are to fit in.
Your individuality is what makes us better.
We celebrate it, we respect it and we put it to great use.
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StudySmarter Expert Advice🤫
We think this is how you could land Catering Systems Support Partner (Secondment) - Internal only in London
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Catering Systems Support Partner (Secondment) - Internal only in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Avanti West Coast
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Avanti West Coast. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
