At a Glance
- Tasks: Deliver excellent customer service and ensure passengers enjoy their journey with refreshments.
- Company: Join Avanti West Coast, a leading rail transport company focused on customer experience.
- Benefits: Enjoy free travel, a pension scheme, and up to 37 days holiday.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a passionate team making a real difference in customer journeys.
- Qualifications: Great customer service skills and a positive, proactive attitude.
The predicted salary is between 22000 - 26000 £ per year.
Join to apply for the Catering Assistant role at Avanti West Coast. Our Onboard team at Euston are looking for enthusiastic individuals to join our team of Customer Service Assistants. At Avanti West Coast, it is our mission to be the transport of choice, connecting our customers and communities across the West Coast.
Are you passionate about delivering excellent customer service with integrity? Do you have an ambitious drive to make a genuine difference to others? We are committed to delivering a service that sets new standards for customer experience and operational excellence across the communities we serve.
Every day on the railway brings something new. With over 500,000 customers travelling on our network each week, our Onboard Customer Service Assistants are essential in ensuring passengers stay refreshed and comfortable. Whether selling refreshments from the Onboard shop or providing exceptional at-seat service with our delightful range of food and drinks in First Class, they help make journeys at 125mph a pleasant experience.
In this role, we want you to bring your authentic self to make our customers' experience memorable as they travel onboard. We want to be YOU!
As an Onboard Customer Service Assistant, you will have:
- The ability to always provide excellent customer service.
- Good attention to detail; ability to solve problems and think on your feet.
- A positive and proactive approach to the way you work.
- The ability to work in a team.
To excel in this role, you will have:
- The ability to always provide a high level of excellent customer service.
- Excellent attention to detail with the ability to solve problems and think on your feet.
- A positive and proactive approach to the way you work.
If there’s nothing you like better than learning new things and meeting new people, then this is the opportunity for you! If successful with your application, you will be placed in a Talent Bank and offered a role as and when they arise. Opportunities may be full time or part time.
As well as working with a fantastic team at Euston, you will also receive:
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators' fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
Take a look at the Role Profile here. Apply now to join our team and make a difference at Avanti West Coast. All training will be provided!
At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation. Everyone who joins Avanti West Coast becomes part of our close-knit team. We’re committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.
Our values: Passionate, Committed, Integrity, Ambitious, Authentic.
Catering Assistant in London employer: Avanti West Coast
Avanti West Coast is an exceptional employer, offering a vibrant work culture at Euston where every day presents new opportunities to connect with customers and make a meaningful impact. With a strong commitment to employee growth, you will enjoy comprehensive training, generous holiday allowances, and unique benefits such as free travel for you and your family, all while being part of a diverse and inclusive team that values authenticity and integrity.
StudySmarter Expert Advice🤫
We think this is how you could land Catering Assistant in London
✨Tip Number 1
Get to know the company! Research Avanti West Coast and their values. When you understand what they stand for, you can tailor your approach during interviews to show how your passion for customer service aligns with their mission.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations on the job. Being able to demonstrate your problem-solving skills and proactive attitude will really impress them.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which could double your chances of landing that interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Avanti West Coast. Don’t miss out!
We think you need these skills to ace Catering Assistant in London
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your authentic self shine through! We want to see the real you, so don’t be afraid to show your personality and passion for customer service.
Highlight Your Skills:Make sure to emphasise your attention to detail and problem-solving skills. These are key traits we’re looking for in a Catering Assistant, so give us examples of how you've used these skills in the past!
Show Your Enthusiasm:We love candidates who are genuinely excited about the role! In your application, express your eagerness to learn and grow with us at Avanti West Coast. Let us know why this opportunity is perfect for you!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and we can’t wait to read what you have to say.
How to prepare for a job interview at Avanti West Coast
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with Avanti West Coast's values.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you had to think on your feet and solve problems quickly. Avanti West Coast values attention to detail and the ability to handle challenges, so having a few scenarios ready will showcase your proactive approach.
✨Be Authentic
Avanti West Coast wants you to bring your authentic self to the role. Be genuine in your responses and let your personality shine through. This will help you connect with the interviewers and show that you fit into their inclusive culture.
✨Teamwork is Key
Since the role involves working closely with others, be prepared to talk about your experience in team settings. Highlight how you contribute positively to a team environment and how you can collaborate effectively to enhance the customer experience.
