At a Glance
- Tasks: Join our team as a Catering Assistant, delivering excellent customer service on weekends.
- Company: Avanti West Coast, a leading transport provider connecting communities.
- Benefits: Enjoy free travel, a pension scheme, and up to 37 days holiday.
- Other info: Be part of a diverse team that celebrates individuality and authenticity.
- Why this job: Make a genuine difference while working in a dynamic and supportive environment.
- Qualifications: Passion for customer service, strong communication skills, and a positive attitude.
The predicted salary is between 10.8 - 13.2 £ per hour.
Our Onboard team at Liverpool are looking forenthusiastic individuals to join our team of Catering Assistants. This is a weekend only position.
At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast.
Are you PASSIONATE about delivering excellent customer service with INTEGRITY ? Do you have an AMBITIOUS drive to make a genuine difference to others?
We are COMMITTED to delivering a service that sets new standards for Customer experience and operational excellence across the communities we serve.
Every day on the railway brings something new.
With over 500,000 customers traveling on our network each week, our Onboard Customer Service Assistants are essential in ensuring passengers stay refreshed and comfortable.
Whether selling refreshments from the Onboard shop or providing exceptional at-seat service with our delightful range of food and drinks in First Class, they help make journeys at 125mph a pleasant experience.
In this role, we want you to bring your AUTHENTIC self to make our customers experience memorable as they travel onboard. We want to be YOU!
As an Onboard Customer Service Assistant, you will have
- The ability to always provide excellent customer service.
- Good attention to detail ability to solve problems and think on your feet.
- A positive and proactive approach to the way you work.
- Strong communication skills
- The ability to work in a team
If there's nothing you like better than learning new things and meeting new people, then THIS is THE opportunity for YOU!
If successful with your application you will be placed in a Talent Bank, and offered a role as and when they arise.
- As well as working with a fantastic team at Liverpool you will also receive:-
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
Be You. With Us.
At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people.
We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive.
We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities.
Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.
When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity.
We want you to bring your whole self to work.
No need to change who you are to fit in.
Your individuality is what makes us better.
We celebrate it, we respect it and we put it to great use.
Our Avanti West Coast Values
Passionate- We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
Committed - We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
Integrity - We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
Ambitious - We strive to be the best and are curious to new ways of working within our business and the wider industry.
Authentic - We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.
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Catering Assistant-On Train-Liverpool- Weekend only contract-Talent Pool employer: Avanti West Coast
Avanti West Coast is an exceptional employer that prioritises innovation and operational excellence in the catering sector. With a strong focus on employee development, we offer continuous growth opportunities and a collaborative work culture that values your contributions. Located in a dynamic environment, our team enjoys the unique advantage of being part of a forward-thinking organisation dedicated to enhancing customer experiences through cutting-edge digital systems.
StudySmarter Expert Advice🤫
We think this is how you could land Catering Assistant-On Train-Liverpool- Weekend only contract-Talent Pool
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Avanti West Coast and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Catering Assistant-On Train-Liverpool- Weekend only contract-Talent Pool
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Avanti West Coast that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Avanti West Coast.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Avanti West Coast get a sense of who you are beyond your experience!
How to prepare for a job interview at Avanti West Coast
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Avanti West Coast and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
