At a Glance
- Tasks: Support frontline teams and ensure smooth operations in a fast-paced environment.
- Company: Join Avanti West Coast, a diverse and inclusive workplace.
- Benefits: Free travel, generous holiday, and a final salary pension scheme.
- Other info: Flexible hours required; embrace your individuality in a supportive team.
- Why this job: Be the heartbeat of operations and make a real impact every day.
- Qualifications: Strong organisational skills and experience in customer service or admin is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for an Onboard Route Support based at Holyhead. Are you a proactive, organised individual who thrives in a fast-paced environment? We’re looking for someone just like you to join our Holyhead team in a vital Route Support role, working closely with our On-Board colleagues. This is more than just a desk job; you’ll be the heartbeat of our operations, ensuring smooth communication, timely support, and a consistent presence for our frontline teams. Together, we’ll make sure the right people are in the right place, doing the right thing.
What you’ll be doing:
- Supporting our frontline teams with day-to-day operational needs.
- Ensuring safety-critical notices and essential equipment are always up to date.
- Acting as a key link between management and frontline colleagues.
- Managing logistical tasks and adapting to shifting priorities.
- Maintaining confidentiality while juggling multiple responsibilities.
What You’ll Bring:
- A self-starter with strong organisational and people skills.
- Someone who thrives under pressure and enjoys variety.
- Experience in customer service, admin, or HR is a bonus.
- Confidence using Microsoft Office and business systems.
Flexibility is key. While the role is primarily office-based, you may be needed during unsocial hours or weekends to support our 24/7 operation.
What’s In It for You?
- Final Salary Pension Scheme
- Free Travel on Avanti West Coast for you and your family
- 75% Off Leisure Travel with other train operators
- 30 Days Holiday, increasing to 37 with service (including bank holidays) – pro rata for any part‑time roles
- 10 Free Journeys with other First Group train services
At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive. We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard. When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better. We celebrate it, we respect it and we put it to great use.
Route Support- Holyhead employer: Avanti West Coast
At Avanti West Coast, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and individuality. Located in Holyhead, our Route Support team plays a crucial role in ensuring operational excellence, with opportunities for personal growth and development. Enjoy fantastic benefits such as a final salary pension scheme, free travel for you and your family, and generous holiday allowances, all while being part of a supportive and dynamic team that truly values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Route Support- Holyhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Avanti West Coast. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Avanti West Coast before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Route Support- Holyhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Avanti West Coast:Your cover letter is your chance to shine! Tell us why you want to work at Avanti West Coast specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Avanti West Coast!
How to prepare for a job interview at Avanti West Coast
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
