At a Glance
- Tasks: Deliver exceptional customer service and ensure passengers enjoy their journey onboard.
- Company: Join Avanti West Coast, a leader in customer experience and community connection.
- Benefits: Free travel for you and family, generous holiday allowance, and a final salary pension.
- Other info: Inclusive workplace valuing diversity and personal authenticity.
- Why this job: Be part of a dynamic team making every train journey memorable and enjoyable.
- Qualifications: Strong communication skills and a positive, proactive attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
Our Onboard team at Edinburgh are looking for enthusiastic individuals to join our team of Customer Service Assistants. At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. We are committed to delivering a service that sets new standards for customer experience and operational excellence across the communities we serve.
Every day on the railway brings something new. With over 500,000 customers traveling on our network each week, our Onboard Customer Service Assistants are essential in ensuring passengers stay refreshed and comfortable. Whether selling refreshments from the Onboard shop or providing exceptional at‑seat service with our delightful range of food and drinks in First Class, they help make journeys at 125 mph a pleasant experience. In this role we want you to bring your authentic self and make our customers’ experience memorable as they travel onboard. We want to be you!
Responsibilities / Qualifications
- Always provide excellent customer service.
- Good attention to detail; ability to solve problems and think on your feet.
- A positive and proactive approach to the way you work.
- Strong communication skills.
- Ability to work in a team.
Benefits
- Final salary pension.
- Free travel on Avanti West Coast for you/spouse/partner/dependents.
- Privilege Travel card (75% off other train operators fares for leisure travel).
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays).
- 10 free journeys on other First Group Train Operators.
- All training will be provided.
We value the differences that make each of us outstanding. Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes race, religion, age, gender, gender identity, disability, and sexual orientation. Everyone who joins Avanti West Coast becomes part of our close knit team. We’re committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.
Onboard Customer Service Assistant- Edinburgh- Talent Pool employer: Avanti West Coast
Avanti West Coast is an exceptional employer, offering a vibrant work culture where diversity is celebrated and every team member is valued. With generous benefits such as free travel for you and your family, a final salary pension, and ample holiday entitlement that increases with service, employees are supported in both their professional and personal lives. Join us in Edinburgh to be part of a dynamic team dedicated to delivering outstanding customer experiences while enjoying opportunities for growth and development in the fast-paced railway industry.
StudySmarter Expert Advice🤫
We think this is how you could land Onboard Customer Service Assistant- Edinburgh- Talent Pool
✨Tip Number 1
Get to know the company! Research Avanti West Coast and understand their mission and values. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as an Onboard Customer Service Assistant. Role-play with a friend or family member to get comfortable with handling different situations and showcasing your problem-solving abilities.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Avanti West Coast. You never know who might give you a leg up!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Onboard Customer Service Assistant- Edinburgh- Talent Pool
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your customer service skills and experiences. Mention specific examples that demonstrate your problem-solving abilities and strong communication skills, as these are key for the role.
Show Enthusiasm:We love a positive attitude! Make sure your application reflects your enthusiasm for the role and the company. Let us know why you’re excited about the opportunity to work with Avanti West Coast and how you can help enhance our customers' journeys.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Avanti West Coast
✨Know the Company
Before your interview, take some time to research Avanti West Coast. Understand their mission, values, and what sets them apart in the transport industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As an Onboard Customer Service Assistant, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your problem-solving skills and how you can think on your feet in challenging situations.
✨Emphasise Teamwork
This role requires strong teamwork, so be ready to discuss how you work well with others. Share specific instances where you collaborated with colleagues to achieve a common goal or improve customer satisfaction. This will demonstrate that you’re a team player who fits into their close-knit environment.
✨Bring Your Authentic Self
Avanti West Coast values authenticity and diversity. Be yourself during the interview and let your personality shine through. Share your unique experiences and perspectives, as this will help you connect with the interviewers and show that you align with their inclusive culture.
