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- Tasks: Assist customers with travel needs and provide excellent service at our stations.
- Company: Join Avanti West Coast, a leader in customer experience and operational excellence.
- Benefits: Enjoy free travel, a competitive salary, and up to 37 days holiday.
- Why this job: Make a real difference in people's journeys while being your authentic self.
- Qualifications: Passion for customer service and a willingness to learn.
- Other info: Be part of a diverse team that values individuality and growth.
The predicted salary is between 27500 - 39000 £ per year.
Our stations team at Rugby are looking for enthusiastic individuals to join the Talent Bank for Customer Service Assistant - Retail. At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others? Then THIS is THE opportunity for YOU!
Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly. Our Stations Customer Service Assistants are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly.
In this role you can bring your AUTHENTIC self to make our customers' experience memorable as they travel through our stations. We want you to be you!
As a Customer Service Assistant Within Retail You Will:
- Provide travel assistance, information and guidance to all customers ensuring they are well informed and confident travelling on our network.
- Assist customers with their travel needs, offering reassurance through effective problem-solving and providing accurate journey advice.
- Guide customers through the process of purchasing tickets, assist with timetable enquiries, manage queues and support customers when using ticket machines to ensure an efficient service and smooth experience.
If there is nothing you like better than learning new things and meeting new people, then you could be just who we are looking for. For this role full training will be provided.
As well as working with a fantastic team you will also receive:
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
If this opportunity excites you then we want to hear from you! Apply now to join our Rugby team and make a difference at Avanti West Coast.
Be You. With Us. At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive. We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.
When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better.
Our Avanti West Coast Values:
- Passionate - We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
- Committed - We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
- Integrity - We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
- Ambitious - We strive to be the best and are curious to new ways of working within our business and the wider industry.
- Authentic - We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.
Customer Service Assistant - Rugby - Retail - Talent Bank employer: Avanti West Coast
Contact Detail:
Avanti West Coast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Rugby - Retail - Talent Bank
✨Tip Number 1
Get to know the company! Research Avanti West Coast and their values. When you understand what they stand for, you can tailor your approach during interviews and show how your passion for customer service aligns with their mission.
✨Tip Number 2
Practice your people skills! Since this role is all about connecting with customers, try role-playing common customer scenarios with friends or family. This will help you feel more confident and prepared to handle real-life situations.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep an eye out for new roles that match your skills and enthusiasm for customer service.
We think you need these skills to ace Customer Service Assistant - Rugby - Retail - Talent Bank
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your authentic self shine through! We want to see the real you, so don’t be afraid to show your personality and passion for customer service.
Tailor Your Application: Make sure to tailor your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've delivered excellent customer service in the past – we love hearing about your successes!
Show Your Enthusiasm: Let us know why you’re excited about this opportunity! A little enthusiasm goes a long way, so share what makes you passionate about working with Avanti West Coast and how you can contribute to our mission.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Avanti West Coast
✨Know the Company Inside Out
Before your interview, take some time to research Avanti West Coast. Understand their mission, values, and what they stand for. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve gone above and beyond to assist someone. Highlight your problem-solving skills and how you’ve handled challenging situations with integrity and passion.
✨Be Authentic and Be Yourself
Avanti West Coast values authenticity, so don’t be afraid to let your personality shine through during the interview. Share your unique experiences and perspectives, and explain how they can contribute to creating memorable customer experiences at the stations.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you’re not just interested in the job, but also in how you can fit into and contribute to the team at Avanti West Coast.
