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- Tasks: Assist customers with travel needs and provide information at our stations.
- Company: Avanti West Coast connects communities across the West Coast with a focus on excellent customer service.
- Benefits: Enjoy free travel, a final salary pension, and up to 37 days holiday!
- Why this job: Join a passionate team and make a real difference in customer experiences every day.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: This role is only open to current Avanti West Coast employees.
The predicted salary is between 24000 - 36000 £ per year.
This role is only open to candidates who are current Avanti West Coast Employees. Any applications made by external candidates for internal only roles will not be considered and will be withdrawn from the process.
Our stations team at Coventry are looking for enthusiastic individuals to join the team as a Customer Service Assistant - Retail/Floorwalker for the Talent Bank. At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast.
Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others? Then THIS is THE opportunity for YOU!
Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly. Our Stations Customer Service Assistants are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly.
In this role you can bring your AUTHENTIC self to make our customers' experience memorable as they travel through our stations. We want you to be you!
As a Customer Service Assistant Within Retail You Will:
- Provide travel assistance, information and guidance to all customers ensuring they are well informed and confident travelling on our network.
- Assist customers with their travel needs, offering reassurance through effective problem-solving and providing accurate journey advice.
- Guide customers through the process of purchasing tickets, assist with timetable enquiries, manage queues and support customers when using ticket machines to ensure an efficient service and smooth experience.
If there is nothing you like better than learning new things and meeting new people, then you could be just who we are looking for.
For this role full training will be provided. As well as working with a fantastic team you will also receive:
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
If this opportunity excites you then we want to hear from you! Apply now to join our Euston team and make a difference at Avanti West Coast.
At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.
Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.
Our Avanti West Coast Values: Passionate, Committed, Integrity, Ambitious, Authentic.
Customer Service Assistant - Retail/Floorwalker employer: Avanti West Coast
Contact Detail:
Avanti West Coast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Retail/Floorwalker
✨Tip Number 1
Make sure to highlight your current role at Avanti West Coast in your conversations. Since this position is only open to existing employees, showcasing your experience and understanding of the company culture can set you apart.
✨Tip Number 2
Engage with your colleagues who are already in customer service roles. They can provide valuable insights into the day-to-day responsibilities and expectations, which will help you tailor your approach during interviews.
✨Tip Number 3
Demonstrate your passion for customer service by sharing specific examples from your current role where you've gone above and beyond to assist customers. This will show your commitment to the values of Avanti West Coast.
✨Tip Number 4
Familiarise yourself with the latest updates and initiatives at Avanti West Coast. Being knowledgeable about the company's goals and how they relate to customer service will help you stand out as a candidate who is genuinely invested in the organisation.
We think you need these skills to ace Customer Service Assistant - Retail/Floorwalker
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualities Avanti West Coast is looking for in a Customer Service Assistant. Tailor your application to highlight your relevant experience and skills.
Showcase Your Passion: In your application, express your enthusiasm for delivering excellent customer service. Use specific examples from your past experiences that demonstrate your commitment to helping others and your ability to solve problems effectively.
Align with Company Values: Make sure to reflect Avanti West Coast's values of Passionate, Committed, Integrity, Ambitious, and Authentic in your application. This can be done by sharing personal anecdotes that illustrate how you embody these values in your work.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-written application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Avanti West Coast
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns with Avanti West Coast's mission.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you effectively solved problems for customers. Highlight your ability to remain calm under pressure and provide reassurance, which is crucial for a role that involves assisting customers with their travel needs.
✨Emphasise Teamwork and Inclusivity
Avanti West Coast values a close-knit team environment. Be ready to talk about how you work well in teams and respect diverse backgrounds. Mention any experiences that showcase your commitment to inclusivity and collaboration.
✨Be Authentic and Yourself
The company encourages candidates to bring their authentic selves to the interview. Don’t be afraid to let your personality shine through. Share what makes you unique and how that can contribute to creating memorable experiences for customers.
